ComplaintsforMcBain Camera Inc
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Complaint Details
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Initial Complaint
02/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On October 14th, 2022, I bought a Godox V1 flash from the 107th McBain Camera Store for $367.49. When i brought the item home and tested it I realized that it was faulty and did not work correctly. On October 18th, 2022, I contacted McBain Camera by email to explain the situation. I asked for a full refund due to the defective product, however the only thing they offered was to repair the item for a cost of $70.00 + GST. I continued to ask for a refund but they refused and the matter has not progressed any further. I find this unreasonable, to buy something new, at full price, and when I open the item, and find that it does not work, to be expected to send more to repair it. And McBain Camera Inc, takes no responsibility or effort to live up to the promise of the goods they sell.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.