ComplaintsforStar Mechanical Edm Ltd

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 25 I had Star Mechanical do an assessment of my basement plumbing after a backup event. The technician came and identified a sag in my service line and a separation in my yard and located it in my yard with paint. My insurance covers service line repairs so I opened a claim and my adjuster required the report documenting the initial findings to support the claim. In the following weeks I reached out to Star repeatedly to get some kind of documentation to give my adjuster. They did provide me with 2 screenshots and 1 video. I spoke to 2 separate service managers and followed up with both and still got no report. Today (June 1) I had another contractor come and reinspect the line so I could get the documentation I needed to support my insurance claim. The second contractor inspected my line and could identify no separation. It seems as though Stars technician inspected and located my storm water line and not my service line.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a payment dispute with this company. I was charged by ***** $310 CAD for a water meter replacement due to a situation in which I had no ability of preventing. ***** does not believe this is something that they will have to pay for. Day 1 of the furnace failing, I actually contacted them immediately upon noticing that the furnace was not working as our place of residence was sitting at +6 degrees celcius. They took over 1 whole day to fix it and by then the temperature had dropped below 0.5 celcius (max thermostat temp) and into the minuses. This lack of response by Star Mechanical, unfortunately caused some damage and for some of the water pipes and the entire water meter to freeze. This led to ***** needing to replace the water meter for a charge of $310 to my energy bill as an adjustment. ***** refuses to talk to me to resolve the issue and instead he demands to speak to my landlord. I am not under the impression that this is a fair response as I am the one currently being charged for the lack of service.

• Initial Complaint

  13/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Called this company for a new furnace and A/C installation quote. I was told that someone would be there at 11. ****** should up a 1/2 hr late. i had to call several times to get a quote e-mailed to me. I was told that the installation would take either, one day 8-15 hrs or two days. Techs showed up on a monday which is the day that I booked for the install, they removed my existing furnace but did not complete all the work. On day two one tech showed up for a couple hours then left. He never spoke to me to let me know if we was to return. After several hours I called the office to ask about this. I received a text saying that the tech would return later that day but noone did show up. I had to book Monday off and use up a vacation day to be at home. I then had to book a second day off for work on tuesday and the job was not even completed. The A/C has not been completed and their tech brazed all the copper line for the A/C but forgot to install a refrigeration line dryer. The new furnace also has glue all over it. A very rushed and messy job. When I checked the furnace i noticed 4 locations that condensate was leaking into the furnace housing. condensate was running down the motor and wiring as well as pooling in several locations. This is a brand new installation and is already showing problems. This job has been unreliable in every way

• Initial Complaint

  28/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A service man from Star Mechanical installed a thermostat component to our hot water tank in Nov of 2020. It was installed improperly causing the wires to burn and ignite melting it’s components. Strong electrical smell from furnace room triggered concern. Company worker from Star Mechanical called. They indicated the entire tank will need to be replaced due to damage and manager, Cory, would need to be contacted about accountability for negligence. Company manager refusing to contact or hold any responsibility for the damage. Company indicates they “are in high demand” and all they can do is have us pay upfront for a new tank and installation. Contacted another plumbing company who verified the root cause of the damage was the poorly installed thermostat by plumber.

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