ComplaintsforAim Real Estate Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** must maintain the minimum quality standards in business qualifications, AIM must be suspended from the *** due to its constant legal infractions or at least must be downgraded, I suffered damage to my property at the beginning of January this year, I reported the damage and they came to do maintenance work, then they promised me that they would come in May, June, July, August, at the end of September their contractor came and removed the stucco and put unauthorized materials in the condominium laws, report by mail THEY NEVER CAME TO INSPECT, they paid $10,000 to the contractor and they didn't even finish the job, then even though the main invoicel already included putting the stucco back, they wanted to go back to bill for that job, again, i inform AIM that it was already on the first quote, then in October, I begged, begged and emailed, now winter came and the contractor they had hired left the job half done, they hired a new one and never came to do the work, my property is being damaged, so I request that an investigation be launched against AIM, its president and its condo manager, since it is not FAIR, LEGAL and ETHICAL that People act in such an unbecoming way of a member of the ***l, I have invoices, email photos and all the proof you need, this is something that must stop, these people inflate the invoices, bleed the condos and have no the minimum care of materials or qualified personnel,Initial Complaint
18/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I made a request for personal information under PIPA to the property manager at the time, Josclyn H*****, of Aim Real Estate. The request was made on July 25, 2021. I received no response whatsoever, so I sent the request to the Office of the Information and Privacy Commissioner of Alberta. Aim is no longer our property management company; their last day was September 30, 2021. On November 15th, 2021, I received an invoice from Aim for my "file" in the amount of $163.18. As far as I know, I cannot be charged for making a request only and not receiving any information whatsoever. Any time on my "file" should have been covered by the condo fees which I pay monthly to the Condo Board. Therefore, I should not have been sent this invoice, and I have no intention of paying for it. Can you please offer me some advice? I would appreciate it if you can tell me if this invoice is legal or not; I do not believe that it is. There are no dates or times given for the transactions (emails, etc.); I received this invoice AFTER the property management contract was over. They did not even state on the invoice that it was regarding my request for personal information; I found that out by calling Aim on November 16th, 2021. I don't want to pay this invoice, ***** * ******* ** ** ******* *** ********* ** *** ** ****** *** * ******* *** ******** ***********. As well, what is listed on the file is not about the personal information request; it is regarding another matter entirely. I was not given any warning that I would be charged for this request either. I think that is basically my case. I want this invoice cancelled, and Aim to cancel it in writing to me. I am sure that I cannot be charged for simply making a request when I did not receive any information or any tangible product in return. Thank you for your assistance.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
204 14228 Stony Plain Road NW
Edmonton, AB T5N 3R3
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.