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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
To whom it may concern, I engaged Resumes with Results to help rewrite my resume. I was extremely dissatisfied with both the product they sent me and their attempt to improve the product. I expressed that the new resume they sent me did not properly address the job I was applying for nor did it include any of the new additional information they had requested from me. It was just a simply formatted version of my old resume, something anyone with word processing skills could do. When they tried to improve the resume in time for the deadline for the job I was applying for, it was a rough and emotional experience culminating in *****, the business owner, crying on the phone to me, which was very difficult for me emotionally and deeply unprofessional. I wrote to them on May 11 to request a partial refund. I received a professional response on May 15. In turn I offered a follow up email on May 16, but I have not heard from them since. Please see attached my email from May 11 outlining my reasons for wanting a partial refund. Thank you for your help to take this up with the business. Because I have not received a response in two months and *****, the business owner, cried when I expressed my discontent to her, I no longer feel comfortable going directly to the business for a resolution. Thank you for taking this up with the business and helping me find some support for a fair resolution. Kind wishes, ****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.