Business ProfileforAMA

In March of 2024 I purchased driver instruction for my daughter, ***********************. In April, she was contacted by the driving instructor and told to let her know when she completed her modules. Once she finished them, the instructor asked for her availability in May and when this was provided, no ******s were booked in the entire month with her. In June, we went on vacation, when we returned at the end of June, my daughter again let the instructor know her availability which was that she was free all of July and August. One week later, the instructor let her know she had availability at the end of July (literally a month later).For her first ****** in late July, the instructor showed up late and did not make up for the lost time (20 minutes). My daughter then never heard from the instructor again until I complained to AMA at which point the instructor, for some reason, just started booking random times without consulting *** and did not call to apologize or coordinate any ******s. My daughter just started getting 7:00am appointments show up in her calendar with no context. Finally on August 17th, she asked the instructor what was going on and to confirm the days with her.The next day, the instructor sent the dates to her and then on the very first ****** since I complained to AMA, the instructor cancelled due to "back pain" at 6 ******* in the morning via text message. she has since had one more ****** which the instructor again was late for. I have complained to AMA and was told there was nothing they could do other than push me out another 2 months into November. They made no attempt to resolve the issue and I've been waiting coming 7 months now for my daughter to get her driving ******s in. My ideal resolution is a new instructor assigned and to begin from the start with my daughter fresh. This whole experience has been ruined for her.