ComplaintsforAlberta Co-op Taxi Line Ltd

• Initial Complaint

  01/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I tried to use a cap voucher issued by the company at ************* in ******** and got rejected on Friday Dec * 2023. Additionally, the driver took the longest route to send me home to an address closest to ******************, even though he was using a GPS device like every other driver. When I questioned the driver the route, he provided various explanations, such as claiming there was traffic on one route and construction on another. I informed him that I commute daily and know the optimal route. He responded, we can go back to whichever route you prefer, but I pointed out that it would be a waste of time and money. On Saturday Dec * 2023, I called their cooperate line as listed on ****** and was transferred to the supervisors VM, assuming it's the weekend, I left a VM since no supervisor was available. On Monday Dec * 2023, I called again as I hadnt receive a return call, I spoke with a lady who identified herself as the supervisor, *****, she mentioned being busy reviewing all VMs and assured me she would call me back in half an hour, which unfortunately never happened, On Wednesday Dec * 2023, I called again and spoke with the same lady, *****, she communicated in a very impatient tone and instructed me to text message my receipt to the supervisor line, which I promptly did, however, there had been no further response.On Thursday Dec * 2023, I followed up with text messages, but received no response On Tuesday Dec ** 2023, when I called again and spoke with *****, she mentioned being extremely busy, she promised to call me back before she went home, despite my followed-up with text message @****pm, she still didnt call me back on that day as promised On Wednesday Dec ** 2023, I follow up with text message, no response On Thursday Dec **, 2023, I called and talked to *****, reiterating my concerns, during our conversation, to my surprise, she said, honey , I cant talk now. Perplexed, I asked her if she was working from home, to which she replied, no, I am in the office. I then inquired, why did you call honey me honey? She responded, it has been a long day, I dont know what I said. Eventually, she promised to investigate why the driver took the longest route to send me home and assured me that she would get back to me asap. On Friday Dec ** 2023, I received a VM from *****, in which she simply state that they would refund me ***** for the mistake, without providing any additional information. Despite my follow-up reminding of what she assured me, all I received was, the matter is closed.I request that ***** offers a formal apology for her highly unprofessional conduct while handling my report. Additionally, I urge them to issue a full refund to my original payment method and provide appropriate compensation for the inconvenience caused.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For April 5th 2023 Co-op Taxi had retrieved my phone after I had called them letting them know that I had forgotten my phone in a cab Co-op Taxi proceeded to contact the driver to retrieve my phone and the driver declined to bring my phone back to me without being paid compensation when I had called the driver the driver had done told me that he wanted compensation to bring my phone back I do not have compensation for him to bring my phone back he then proceeded to hang up on me and then I called Co-op back call up then started arguing with me over the phone and started telling me that I was in the wrong last time I checked they're a client based company therefore keeping their clients are happy I'm not happy I then requested to speak to a supervisor because the co-op agent kept arguing with me then he's supervisor proceeded to tell me the exact same thing and then hung up on the phone

• Initial Complaint

  23/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 23, 2023 and elderly lady took a co-op taxi to City Centre Mall to attend the ** ****. She is 79 years old and has a walker. The driver dropped her off on the opposite side that the ** **** was located and she fell down the escalator with her walker causing sever injury to her head and received a dislocated shoulder resulting in having to go to hospital by ambulance.If the driver took the lady to the closest location this would have not happened. I tried calling Co-op taxi where I was abruptly cut off by the dispatcher and then transferred to a number no longer in service. Shame on you Co Op Taxi. I will never use your company again and I will redirect others to do the same.

• Initial Complaint

  21/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Feb 21 2023 at 920 am my girlfriend used my credit card to get a cab to her house. It was a 21 km trip that should've costed 48 dollars as I was told by the dispatcher. She was charged 74.50 and the driver chose to take the longer route rather than the fastest route. I spent several hours on the phone trying to get ahold of someone to make a complaint to. Finally I was able to make a complaint and was told I'd get a call by a driver manager. I was declined when I asked for a reference number for the complaint, and just told that I would get a call back. After reading some of the complaints here it is clear that I will not get a call back and this is the only way to get reimbursed what was overcharged to my credit card. Vehicle number 342 and trip Id ********. I would like this trip refunded because the driver clearly took advantage of a single female passenger and I have to waste several hours out of my day to deal with it.

• Initial Complaint

  26/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called a taxi last night (December 25th) at 8:30 pm and was told it should arrive in about 30 minutes but 45 minutes later I got a call from ******** saying it would be another 10 minutes. A half hour went by and still no car so my 68 year old ex husband had to take the LRT home alone at 10pm which is not safe. This is totally unacceptable and I would like an explanation as to why this happened and why he never showed up at all. He should be held accountable for his actions.

• Initial Complaint

  22/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Worst taxi driver ever. Terrible attitude, didn’t pick up his call. Was a terrible driver, this is not acceptable. My first co-op ride and the driver was so rude and unprofessional

• Initial Complaint

  25/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The cab starts charging you when you arent even in the cab!! Then they expect a tip on top everything they rip you off for. And online when i scheduled a taxi, it was for 430pm. They arrived more then 15 mins early so i had to rush everything to hurry down and i was left wondering around a parking lot before my shift at work. These people cannot read and they dont care. Even adding a note is a waste of energy. I WANT A TAXI FOR THE TIME I SPECIFIED! NOT EARLY. NOT LATE .

• Initial Complaint

  25/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Called co-op,11:15am June 25.I left a message that I needed the driver to pick up pants& deliver to a given address. At 11:16 am I got confirmation “Hey! Your Driver is on the way in Vehicle 254 and your trip id is ********...”Once the driver arrived he spoke to me asking for destination address. I provided that over phone, texted (11:29 am) to him at ************. he said he was en route. As per Google maps, I expected him to arrive in 30-40 mins. 12:05 pm I received a call from dispatch. Asking for the address again. I provided it& asked how far the driver was, they said 20 mins away. By this point it was passed 12pm; the wedding was about to start.I asked for the taxi go back&return the item at the initial pick up place&the person at the home would pay the taxi driver. The dispatcher made a rude comment “ if they pay…” as if we weren’t going to pay. This was insulting so I responded what do you mean if we pay, she will pay. We paid $110.00 for a trip that was not complete. The initial pick up is 30 mins away from drop off at 12:05 when dispatcher called me, she said the driver was still 20 minutes out, I do not understand how the bill was $110 when the driver didn’t even make it to the destination. I wanted the trip reviewed, detailed trip itinerary to make sense of these charges& reimbursed a portion as I shouldn’t have been charged for an entire trip.June 29, 8:35 i called and spoke to supervisor, ***** to recount my experience. She said would get back to me. No call back so I called again the following dates&left msgs July 4, 9:25am, July6, 930am, July 11 8:34 am, July 12 at 4:15 pm. ***** called back &advised the following: “The wasn’t too far from destination”iexplained I was given information by dispatch, that driver was 20mins away, I cancelled trip based on that information. ***** said she’d review phone recording &get back to me before July 15th. I received no call back since July 12! I’ve called back and left a message on July 15,19,22&25

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