Customer ReviewsforAll Weather Windows Ltd

I feel sick after reading these reviews. We spent over $20000 upgrading our windows with AWW recently and had so many issues, from wrong measurements, damaged windows and poor application of trims. I reached out to the company and they said they would pass on the information to the installation manager but we havent heard anything for over a month. Ugh!

Good morning,Our Installation Manager has been attempting to reach the customer. We are waiting to hear back from them to complete the work and resolve the issues. Best regards,

We had some windows installed at our house and chose All Weather Windows over many other companies because quite honestly they had better brand recognition and we thought they would be more reliable because they have been around for as long as I can remember. We couldn't have been more wrong and seriously regret not doing more research. The quoting, measuring and ordering of the windows was a great experience, but the waiting, the installation and the absolute lack of follow up by customer service has been just awful. First the windows were installed over 3 separate appointments by 3 different installers (none of which were the person who came out to do the measurements) over a period of about 7 months. Then over the winter we discovered one of our large windows was not sealed properly and we experienced some major condensation which ended up doing damage to the room below the window in our basement. All Weather Windows sent out the original installer to fix the poor seal but we had to hire another company to fix the damage in our basement ($1500.00). Then the next winter we experienced condensation in the second window and again they sent them back out to reseal that one.I have been in contact with the ******** Service Supervisor to discuss compensation for our poor experience and the damage we have incurred. In May of 2023 I was told that the details were under review and I would hear back soon. Unfortunately I have not heard back from them since then and have sent multiple emails inquiring about the status our review but have not received any reply back from All Weather Windows.So not only did we experience a drawn out and terrible installation experience but with no follow up we also feel like we have been forgotten about and ignored by ******** Service altogether. I would absolutely not recommend anyone to do any type of major renovation project through All Weather Windows based on our experience and lack of follow up.

Good morning,Our Installation Manager has reached out to the customer and is working with him to resolve the issues.Best regards.

Our all weather windows ice up at the bottom every year when it gets to -25 or colder. That is with the humidifier turned off.

Good afternoon,We have reached out to the customer through the email address provided to assist with the issue brought to our attention here. Best regards.

Our experience started off good with Gord, but it went downhill after that. Our first date booked for the install was cancelled due to the contractor leaving town. It was a huge inconvenience for us because we had to book time off work to be there for the install and for some reason companies think that no one works and your available any time?? We ended up going with a different contractor who could complete it the follow week, but once again I had to book time off work. After this date was set, there was ZERO communication with the contactor or the company. No one called us to explain how we needed to prep for the appointment, and no one told us what time they were coming. One random day before someone says they are at my house to deliver the window, which was odd because the contractor told us he would be bringing it with him? I was at work, and I could not come home to receive the window. The contractor calls me shortly before he comes, so we were waiting around for hours because they never gave us a time frame. He waits until the very end when I have to pay of course to tell me the window is cracked, and they damaged two of the handles for the window and the window frame on the inside was cracked. He takes ZERO responsibility for the damage! He said it may have been delivered cracked or it may have happened when we installed it. I inspected it and it was not delivered cracked. Now the fun begins, trying to communicate with this company was painful we left several messages about booking times to have it fixed with no call backs. They booked a time in January during the cold snap, and no one called us to tell us it was cancelled; we had to call and ask. Once again time we booked off work for nothing. So, we rebook again and they deliver a broke window to us, so once again time off work and it was not fixed. Called a few times to rebook and it took days to get a call back. I asked to speak to a manager, I have received no call yet.

Good afternoon,Our ******** Service Supervisor has spoken with **************** and is working to resolve her issues to have the repair completed for her.Best regards,

They changed out garden door inserts once because o f blinds freezing up. Within 2year there is interior failure in 4 of the inserts. We were told there is only 1 year warranty and were offered no real deal on replacements.it was like the ********* store did not care

Thank you for bringing this matter to our attention. Our local office has reached out to the customer directly in order to resolve. Sincerely,

Very poor service and a warranty with so many loopholes it is pointless. Melted top jamb extension on a southwest facing window is not covered by warranty due to our "room darkening" blinds. They are too busy to repair, but sent a former employee to do an estimate....never heard back. So now we have ordered the jamb to repair ourselves. Told it would be in on Friday....of which month I might ask!Beware! Horrible service.

Good afternoon,All Weather Windows warranty is one of the best in the industry and comprehensive. Unfortunately, we are not able to cover damage to our product created by the environment that they are subjected to.We have worked with this customer to assist them and offered multiple solutions.We have provided the part that he will be replacing at no cost, and customer has picked it up from our service department.Best regards,

Large living room window replacement, arrived Major scratches on the outside vinyl frame, scratches on the inside vinyl ledge frame.The large efficiency rating sticker was placed over Major scratches in the glass to cover it up, so once removed you could see the damage. Have a moisture issue, our contractor returned and verified that the bottom left window seal was not sealing.Sent photos to supplier who then directed me to contact All Weather windows ldt in ******.They received the photos but felt a service call is not warranted.DO Not RECOMMEND! Have requested that our contractor use a different window manufacturer and supplier for the remaining seven older windows that are to be replaced in our home. Buyer brware!

Thank you for your feedback. Upon investigation, it looks like the window was purchased from an Authorized Dealer of All Weather Windows. The windows were shipped to the dealer and no damage was reported to us. Our team did receive a call from this homeowner and photos regarding interior condensation on the window were shared with us.We passed along the best practices to address condensation concerns. We can send additional information if it will assist.If there are any outstanding issues, we recommend that the customer reach out to their dealer directly. Best Regards,

First, I would give a Zero rating, however you cannot. Secondly, I would like to point out that they are registered with BB under "All Weather Windows Ltd.", Which showed on my first statement on the letter head, however the Company letter head that was mailed with the statement is under "ALL WEATHER WINDOWS RENOVATIONS". Which company is it?The contract was signed on April 19, 2022, with my father (who has passed away a year ago in june) to have all my ground level windows replaced. First statement date and addressed to myself his daughter is September 20, 2023 and on that statement the date has *** 24, 2022, on that first statement shows my dad's original payment on April 25, 2022., it took this company 17 months to send statement. The second letter mailed, was a threatening letter dated October 18, 2023 stating that "failure to pay debt will result in voiding our warranty and future service and the file being sent to collections within 7 days from this letter date." The issues with this contractor are the following situations with the installation: 1) upon first round of windows and doors being installed, kitchen window - broke all the tiles on the back splash, front window broke bricks from them pounding to get the window in/out. and then left side small sliding oatpening widow fell-out when first opened and had to be repaired 2) All Window and door **** were replaced due to incorrect sizing from manfacturer or were ordered incorrectly. 3)Doors were damaged from manufacturing to delivery time and reorder placed, at that time not able to be installed. 4)Doors replaced on 4 different occassions due to damages or missing features, final instalation was *** 2023.My final statement with this contractor is that the project manager would not return my calls on several different occassions when I called to resolve, and address that my father had passsed away. The only way I received a call back is because I said I was filling this complaint to BB.

Good afternoon,Our ******** Service Supervisor and **************** have spoken regarding the issues and our Installation Manger will be going to her home to inspect and discuss resolutions.All Weather Windows is committed to resolving the issues with **************** and will continue to work with her to do so.Best regards,

BUYER BEWARE!! I had a patio door installed in April2023. Within 24 hours of the install, a banging noise started. Before long the weather stripping began to twist and the rubber foot guard lifted. I emailed in a repair request and followed up via phoneno reply. I then called *********** who put me in touch with ******. She advised me the earliest available service appointment was in May. At that time I told her we need our sidelight window replaced which we originally purchased from them in 2016. They would have the original measurements on file. After 2 cancellations due to tech shortages, a tech came out in June but could not repair the door himself but did measure the sidelight. In September, after 2 more cancellations due to tech shortages, 3 techs arrived to repair the patio door. Before they entered the house they stood outside on the sidewalk trying to figure out how they were going to tell me that they didnt have a piece of glass that would fit my window. Not sure why that would be as the tech standing there was the one that measured it in June and I was told they would have the original measurements.After they proceeded to repair the patio door and pack up to leave, my husband noticed they hadnt repaired the rubber foot guard and only one side of the door with new weatherstripping.They unpacked their tools, finished the job and measured the sidelight one more time and left.The next day my husband and I decided to order the sidelight from another company. I called ****** and her supervisor to let them know at 9:10 am. I of course received no answer. I left them a message and sent a follow up email telling them I no longer required their services and to please refund me the amount of my sidelight back to my credit card. No response from either one. The next day we drove to All Weather Windows where I asked to speak to Alauras Supervisor. After a bit of a wait, she appeared with a copy of the refund showing it had been deposited .

Hello,Our ******** Service Supervisor did meet with ************* when she came to the *** office on September 19 2023. This was certainly not the experience we wished ************* to have with our company and our sincerest apologies for the issues that occurred were offered during the visit and is extended again here. Best regards,

We have had a window replacement issue with All Weather Windows for almost a year with futile resolve. The original replacement was manufactured incorrectly which resulted in sagging grids, spacer falling between panes and loss of seal. We contacted the company immediately and since then have had a number of scheduled installations which were cancelled at the last minute because the window was manufactured incorrectly. Lack of communication from AWW has been beyond frustrating.We have spoken with various representatives from AWW to no avail. All Weather Windows requested full payment of this project on the outset, yet months later we still have not received satisfactory results. We have had past dealings with AWW which were good experiences and why we chose them for this window replacement. However, with this ongoing fiasco, we would never recommend this company to anyone. How can they operate a business with this kind of service??

Hello,The customer has spoken with management and we are continuing to work with our manufacturing department to resolve this issue with the customer. Best regards,