Business ProfileforSummit GM

I can honestly say this company has given me the worst customer experience I've ever had. I purchased a used truck from here 9 days ago, yesterday we had to make an unexpected road trip 4.5hrs away. 20 minutes in to our drive on the highway, the engine blew up and seized causing the driveshaft to lock up and break off at both joints. Due to the sudden locking of the driveshaft the transmission is also torn apart. If the driveshaft didn't break we would've flipped the truck as we were doing 110km/h. I was assured the truck was in a solid and safe operating condition. And no engine lights on the dash. After contacting the dealership there is nothing they will do for me besides reimburse a tow truck that can't even bring it to my house. After leaving the dealership upon pickup and starting the car again the engine light immediately came back on. This is a sure sign that all they done was erase the engine codes so the light isn't on when you start the vehicle again, it will come back after starting for the second time, every time without fail. I have had it happen in all of my prior vehicles so I'm 100% certain that this is what they done. Nothing fixed just a coverup so they could say there were no engine light on. I would've returned the truck immediately but I was in a hard spot and needed a vehicle to work 2 days later and there was nothing else in my price range. Seems I should've done it anyways as I'm without a vehicle and unable to go to work again, 8 days after purchasing.At best I can say their mechanic department is a scam, to pull something like erasing engine codes to mask the fact that the engine lights were indeed on is not good a business practice. I was informed today that a family member had a car from them that the dealship themselves got into an accident and was going to use the car owners insurance to pay themselves to fix it. On top of this they tried to give back child car seats that were in the accident and said they were fine.

Dear ****,We acknowledge receipt of your complaint filed with the Better Business Bureau and appreciate the opportunity to address your concerns. We take customer feedback seriously and strive to provide the best service possible. We have reached out to you several times but have not received a response. Considering the situation, we feel it is essential to present a comprehensive account of the events to ensure a fair and balanced understanding of the circumstances.First and foremost, we are sorry to hear about the challenges you experienced with the used truck you purchased from our dealership. However, it is important to clarify some critical aspects of the transaction and the vehicle's condition. We have provided copies of the documentation referenced below in Appendices A and B. Vehicle Description and Status:The vehicle underwent a Mechanical Fitness Assessment, during which several safety and mechanical issues were identified by a Certified Trade Professional and noted as non-compliant on the Mechanical Fitness Assessment form.During the purchase process, you were made aware that the vehicle you were interested in was a 17-year-old "mechanic special". It was explained to you that a mechanic special is a vehicle that does not meet the Traffic Safety Act mechanical fitness assessment criteria as noted on the Mechanical Fitness Assessment form. Prior to the purchase of the vehicle, you were also required to review and sign the Mechanical Fitness Assessment form acknowledging you were aware of the mechanical condition of the vehicle (see Appendix A). Additionally, you reviewed and signed a Non-Compliant Mechanical Fitness Assessment Waiver Form acknowledging that, this vehicle may not be equipped to operate in a safe manner on a highway or public roadway as required by a Provincial Act/Statute within this province. (see Appendix B)Full Disclosure:The vehicle was advertised as a "mechanic special" both online and in our dealership, providing clear information about its condition. The description emphasized the need for mechanical repairs and that the vehicle might not be suitable for regular road use without addressing the above-mentioned safety concerns. Customer Competence:We note that many customers in our region possess mechanical expertise or are certified mechanics themselves. Consequently, we occasionally offer mechanic special vehicles for sale, considering that some customers are competent to address the identified issues themselves. We follow the same process, procedure, and documentation with all mechanic special vehicles to ensure clear communication and full disclosure to avoid any misinterpretations or misunderstandings.The Sales Experience:Upon purchase, you were made aware of the vehicle's condition and the necessary repairs it required (as noted in the Appendices below). Any work or repairs done on the vehicle after the purchase were not conducted by our dealership. We cannot take responsibility for any subsequent actions taken by the buyer or any third parties regarding the vehicle's maintenance.Online Complaint:While we respect your right to express your concerns publicly, it is essential to emphasize that your online post only presents one perspective of the situation and does not contain all the information related to the vehicle purchase. It does not provide additional details to allow readers an opportunity to encompass the full context of our disclosure to you and the agreement you signed. The online post has led to an unwarranted and unjustified social media response that has adversely affected our reputation and business.In conclusion, we believe that we acted in good faith throughout the process, ensuring transparency regarding the vehicle's condition and the risks involved in its purchase. We encourage all our customers to thoroughly review the information provided and make an informed decision before purchasing any vehicle from our dealership.Thank you for your understanding.Sincerely,*********************************** General Manager Summit GM **************************************