Business Profilefor4 Seasons Moving

I scheduled my move out date for May 31, 2023 at 3pm. At 4pm when the movers had still not arrived, I called the operation supervisor *** to get an ETA. He was unsure and said he would call them and ask. 5pm rolled around and movers were still not present, so I phoned *** again and he stated the movers will be there shortly. *** did not communicate with me about the movers ETA at any point unless I initiated contact. The movers finally showed up at 5:30, and *** did generously include an extra 3rd mover since they were so late. It quickly became apparent that at least 2 out of 3 of the movers were under the influence of some sort of drug. They were sweating profusely, not making eye contact, and generally acting weird. Fortunately I was not by myself, but as a young female I felt extremely uncomfortable. My move out location was an apartment on the third floor with use of an elevator, but I believe the drug influence made the movers work much slower. While moving out of the apartment, the movers damaged the front door with significant wood and paint chips resulting. All furniture was moved in to the new unit by 9:30, and they were initially going to charge me for 5 hours until I stated I was unhappy with service and the mover called *** to negotiate an hour deduction, which he claimed was for the damage to the door and due to being so late. I specifically did not sign the part of the contract which stated “4 seasons movers moved furniture in and out of both residences with no resulting damage to property or furniture” because it was untrue and I was not happy with the discount given. *** states the $175 discount was for the door damages, and after landlord inspection, the damage to the door will cost $175, which means he completely disregarded my other complaints. It took the company 3 weeks to send me my invoice. I contacted *** the day after the move to try to resolve the issue, and he did not take any effort to contact my landlord and try to repair the damage.