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ComplaintsforAngel Business Services Ltd
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Complaint Details
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Initial Complaint
25/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
April of 2020 had my taxes done by Angel business in High Prairie Alberta. -When I got tax return back in 2020 I owed government $2700.00. When I requested they have another look at my return, I gave them my papers and never heard back from them or did I ever get those papers sent back. They sent me copies and not originals. When I would call to inquire about originals they claimed they were sent via mail. As of April 2022 I am still waiting for the originals.Business response
26/04/2022
Our records indicate that we have returned all the documents that our office received back to the complainant. Some of the documents were sent by mail, others picked up by the complainant or her granddaughter. We don't keep original documents for our files and we have no reason to keep any of her documents. We reviewed her file and we determined there were no changes to be made. The complainant had given our office two different mailing addresses and unfortunately, we cannot confirm which address it was returned to. We regret that she is missing documents but we do not have them in our possession.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.