ComplaintsforWestern Financial Group Inc.
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Complaint Details
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Initial Complaint
31/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Renewal of home insurance policy June 16/22. Received an email requesting response. Spoke with rep to answer questions to revise policy only 2 weeks before policy due. Revised replacement rebuild cost with updated prices. These prices were extremely inflated and more than real estate listing value. Email from company stated the policy increase was to be in place as of next Policy was paid in full June 10/22 . In July/22 received an invoice stating over $588 increase and due nowBusiness response
19/09/2022
Hi *******,
We appreciate your concern and reaching out. We understand that this issue has been resolved by our branch manager and there is no further premium owing. As discussed, your home is currently insured for guaranteed replacement cost which is the value is based on the cost to rebuild and not the current real estate value. This is because they would be rebuilding the house with brand new materials and includes the coverage for contractor fees and debris removal. We do not use real estate listing value as this takes depreciation into consideration. Please dont hesitate to reach out to me at **************************************** if you have any questions or concerns.
Thanks,
*****Customer response
20/09/2022
Complaint: ********
I am rejecting this response because: I did receive an invoice of an adjusted rate $161.00 from *************************** in accounting dated August 24/22. There was no mention from the branch manager ******** that the invoice was zeroed. This is extremely poor management to try and increase someones insurance policy 2 weeks before the due date. Policy has been cancelled because of this. I assure you I will cancel all outstanding policies as they come due
Sincerely,
*******************************
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.