ComplaintsforLeduc Hyundai

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase a used 2016 **** Escape from the dealer. There were issues with the vehicle that were addressed that needed repairs. It was arranged for the following weekend to come in for repairs. Brought the vehicle in for repairs and was told when I arrived that they are unable to do it on the weekend. I told them that on my way home the cruise control was not activating Something that was not recognized during the "inspection" .I advised I am only available on the weekends as my work schedule doesn't fit for me to drive there and not have an alternate vehicle. During the time the power steering stopped working (within 5 weeks of purchase) I brought to the dealership to address issue they had to send to **** because they were unable to diagnose the issue. Which makes sence they were not able to detect the cruise control failure if they are unable to diagnose it similar to the power steering. If you don't have the equipment to diagnose it how can you say it was working properly. When the power steering went out (while driving) I slide and bumped the curb causing damage to tire. I replaced with spare. I was advised by the service rep there that I should call my insurance because that may have caused it. After contacting **** dealerships to determine if this was even possible they said it isn't.

  Business response

  07/01/2023

  It is unfortunate that the used vehicle displayed some issues after the purchase. The vehicle is used, and it was properly inspected before being sold. There is no GARAUNTEE on a used vehicle. Leduc Hyundai then sent the unit to **** to diagnose the problem. That was the responsible and correct decision from Leduc, as the unit was intermittent with the issue. Sliding (was it icy?) and hitting a curb is not the fault of Leduc Hyundai. One must drive and adjust to the road conditions. Leduc Hyundai set out the repair to the manufacturer at the cost of Leduc Hyundai. Provincial inspections cover several mechanical portions of a used vehicle. If the issue is not present, the technician does not know if something may fail down the road. It is unfortunate, but a used vehicle is sold 'as is'. Leduc Hyundai has stepped up to repair the issues that identified themselves after the inspection and sale.

  Customer response

  07/01/2023

  
  Complaint: 18696274
  
  I am rejecting this response because: to begin with the vehicle was obviously not correctly inspected since there was no mention of the cruise control. As per service rep yous do not have the equipment to detect the faults. That is why it was sent to ****. When I was shown the vehicle it was not yet inspected. The sales manager then proceeded to go an "do the inspection". And as I clearly mentioned but somehow was lost on you. The FAILURE is what caused the incidentnt. How can you certify a vehicle safe with no issues when you do not have the proper equipment to verify it? Your staff DID NOT do its duediligence prior to selling the vehicle, I would have expected a company ro PROPERLY inspect the vehicle and if they didn't have the tools would have someone who does. But alas that is not your priority. Your staff doesn't have the equipment for it, so please explain as if I'm a five year old child how you can examine something without the proper tools. The bottom line you sold a vehicle prior to it being PROPERLY inspected. I don't expect a vehicle to be 100%, it is useedlld. That would be ridiculous. BUT what I DO EXPECT is to do your duediligence and properly inspect the vehicle. If you sales weren't so eager to make a sale they should've done a correct inspection. Is this the typical procedures at luduc hyundai , inspect what you can and forget the rest. The utter negligence and now attempted deflectiin is laughable at best disgusting at worst. On top of being over 48 hours before anyone calls or does anything. Again demonstrating lack of care for resolving existing issues.Not to mention after the purchase scheduled to be serviced the following weejend to be told once I get there they don't have the part and they dont work on that during the weekends. All of these plus others show disarray.

  ***** *****

  Business response

  09/01/2023

  *****, I understand your frustration that there was an issue with the unit. Dealerships do a standard inspection called a MFA Mechanical Fitness Assessment. It covers numerous internal workings of the vehicle. The unit is taken on a quick test drive, then the technician does the review. Sometimes, an issue will not present itself at the time of the on road test, or in the inspection. Numerous electronic parts fail without warning. They may have been fine just a few days or even a few hours prior. To suggest that the dealership was negligent is unfair. That is why the unit was taken to a factory dealership that may have more experience in diagnosing a problem than a dealership that does not deal with that make or model. The factory trained and educated techs may have prior experience with such an issue. The used units have components that fail without warning. To predict a failure before it happens is not logical. 

  Customer response

  09/01/2023

  
  Complaint: 18696274
  
  I am rejecting this response because:this assessment is fair and true.the facts of the matter are this.

  The vehicle in question was previously owned by an elderly man who due to medical reasons was unable to drive (ad per your sales rep) which is why it had low km. So in turn it was sitting for long periods of time. When you received this vehicle there was no inspection.

  To read codes/faults on a **** vehicle le requires a **** IDS. Which you do not have. Which is why (as per DK **** invoice) they needed to connect the IDS to read the code. Which means you couldn't read any codes or faults. Thay is a factual statement. So this vehicle could have potentially had a very serious fault and you would have been none the wiser. Again is a FACTUAL statement.

  The drive couldn't have been too thorough if no one noticed the cruise control does not come on/activate/light up at all.Again if you had the correct equipment you would have been able to see it from the start.

   

  So again my statement is this- you did not correctly inspect the car prior to selling it, as shown by my previous comments/statements

   

  Is it cuatom for ledux hyundai to do what amounts to "eye test" of the vehicle prior to selling it?

   

  So again since this point seems to be regularly.omitted from your replies. You did not do your due diligence prior to selling this vehicle. Why didn't you do your due diligence? No, because you are ill equipped to do it.

  Do you have a **** IDS? No, therefore by conclusion of that you did not do a thorough job. Period. You can try to deflect but that is the case of the matter. Fix the issue, your people dropped the ball. In a rush to make a sale. 

  . 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  15/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, In 2021 my car spent 6 months in a dealership in Vernon BC, having repair done, result was an engine, transmission, starter and turbo replacement. The engine was covered by a recall under Hyundai In July 2022, my car coded the same error again. I had it towed to Leduc Hyundai, my closest dealership. After a few days, I was advised that the code was cleared and I could pick it up. When I picked it up I had barely gone up the road and the car alarmed/coded again. When I called the dealership, despite having just left 5 min ago, I was asked to tow to a different dealership in the city. I had my car towed back to Leduc Hyundai. For 4 months my car was at Leduc Hyundai. During this time no one was advising me, I would call regularly for an update and no one could give me one. In November I reached out again to operations manager, *** ******, initially he count tell me the status of my vehicle either, but after a few days he let me know that they had replaced a sensor and I could come get my vehicle. At the time I was in Calgary for the weekend but advised that I would come for the car after the weekend. November 15, 2022 I went to pick up the car and it was sitting dead and had to be boosted several times to run. The individual boosting the car, ******, was very rude to me while waited in the cold for them to boost the car. On the work order, that I was provided, there was no dates that any repairs were done and it advised that an inspection of the vehicle had been done. November 16, 2022 I emailed ***, and asked him to advise me how it was missed on the inspection that the car was not running and to provide a date for the repairs. He advised a few days later that no inspection had been completed and that he wasn't certain when repairs had been done on the car. I have followed up a few times in the past month for the date of repair and a copy of the most recent inspection report done by the service department, but I am getting no reply. Service Order #

  Business response

  15/12/2022

  The consumers vehicle had several issues that were difficult to diagnose. Several major parts were replaced. It was not a simple process as Hyundai Canada had to approve and provide tech assistance in the repair. The repair was completed, and the consumer's vehicle is repaired. There were issues of the vehicle not performing after several attempts. However, now the unit is functioning properly. The consumer was given a loaner for several weeks while her vehicle was in the dealership for repairs. The consumer had acquired several speeding tickets (*********). The dealership ensured the consumer paid for these outstanding fines while in the care and control of our loaner vehicle. The consumer was upset that she was responsible for the fines incurred for speeding. The consumer has been rude to staff, driving recklessly in the dealership lot when she was upset at the staff. The safety of the employees and other customers are the priority of the dealership. The consumer is no longer welcome at the dealership.

  Customer response

  04/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I am writing in response to the information provided by Leduc Hyundai. They mention multiple repairs but I was advised and my invoice states that they replace one sensor and tested the vehicle. The only remedy I sought was the date they installed the sensor and the most recent services report. They are still refusing to provide this information. 

   

  I’m not interested in visiting this dealership but for warranty issues I need these details. 

  
  Sincerely,
  
  **** *****

  Business response

  05/01/2023

  The consumer can go to the dealership to obtain any work orders. Leduc Hyundai will repair the issue once it is correctly diagnosed. The diagnostic review with electronic parts can be a tough diagnosis to determine the actual cause. To suggest that the technician can simply find the issue correctly without any further issues that may be occurring is not correct. Most times several visits may be required to finally find the issue at cause.

  Customer response

  06/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:Leduc Hyundai has advised in the previous response that I am no longer welcome at the dealership and with that I am uncomfortable returning to be provided the work order that can simply be emailed or mailed to me. There was a sensor replaced on my vehicle, and I simple want the work order to include the date that it was installed and a copy of the inspection reports done while my vehicle was there. Why is this so hard to produce? The remedy sought is a work order including the date the installation was completed and a copy of the inspection report that was done while the car was there for 4 months.
  Sincerely
  
  **** *****

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