Business ProfileforK B Heating & Air Conditioning

We have been dealing with KB heating here in ********** since 2020 when they came to install a new air conditioning unit for us. The came and installed it on the wrong side which we addressed as per the picture which they have on file. They came back to move it to the proper location which is when all the problems started. Im 2020 alone they were at my house about a dozen times trying to fix it as it was never fully functioning and the unit kept freezing up. Im the fall of 2020 they asked for a second chance for a full installation which we agreed to with an offered 10% discount for the inconvenience. They came and changed some of the parts and said they would be back in the spring to test the unit to make sure everything was functioning correctly. When it got later in the spring we started calling them and continued to call and leave messages throughout the summer and didnt receive and call backs. We went summer 2021 again without any communication and a unit not working. Spring 2022 they called us for payment for a still non functioning air conditioner at which point we said we werent paying for a non functioning unit. This was the first contact from them since fall of 2020. They were back at our house 3 more times in 2022 to get the unit fixed as well as fix the broken parts that they broke on our furnace. They have since called for payment and are offering no sort of compensation for the last 2 years of headache, life destruction and added stress, the guy on the phone was very ignorant on them said he is done dealing with this and the office was going to proceed. He was quite angry and said the price is what the price is we arent giving you anything else. He proceeded to tell us we lied about how we were going to take care of the ****. The customer service as well as the amount of disrespect and lack of communication is completely unacceptable in a world of customer service. All that I would like to pay for is the cost of the parts.