Business ProfileforFloorRight Interiors
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3021 32 St South, Lethbridge, AB T1K 7B1
- BBB File Opened:
- 29/10/1991
- Years in Business:
- 48
- Business Started:
- 1/1/1976
- Type of Entity:
- Sole Proprietorship
- Business Management
- Darryl Moore, President
- Contact Information
Principal
- Darryl Moore, President
Customer Contact
- Darryl Moore, President
- Additional Contact Information
Fax Numbers
- (403) 329-1785Primary Fax
- (403) 329-1785
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
27/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased new flooring from Floor Right and have several issues with the customer service we received and the vinyl planking. My spouse and I met with the owner (******) of Floor Right Sept 7, 2023 to inspect vinyl planking that had been removed from our home, address a damaged drawer front, 2 doors that required quarter round, repair hole in the vinyl planking and the overall service we received from Floor Right. During the meeting ****** indicated that I could go ahead and get quote on having the drawer front repaired.
On Sept 11, 2023 I emailed ****** with quote to fix drawer front and proceed with getting doors and hole in flooring completed. He emailed back with approval to have drawer front repaired and would have ***** ***************** rep) come to complete the 2 other repairs when we was back. I never heard from *************** I emailed ****** back on Oct 10 and received an out of office response that indicated he would be checking emails.
On Oct 18 at approx. 9:00 I posted a ****** review indicating that I have been waiting for my job to be completed.
At 11:49 October 18, I received text from ***** asking when I would like him to come by to install 1/4 round and fill the hole. I respond at 1:35 and again on Oct 20, but never heard back. I have called *****'s cell phone and left vm on Oct 23 and call Floor Right on Oct 25 again left vm. My spouse called ***** and was told he would need to speak with ******, he has called and left messages but have not heard back.
Resolution:
We would just like this job completed as promised.
I have attached emails and text messages. At no time was i informed that they were waiting for 1/4 round to finish the job.
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