Business ProfileforMr. Rooter Plumbing of Lethbridge

I received a quote from a few plumbing companies in ******** ** ****, one of which came from Mr Rooter. The original quote was for ******** received on ******** *** ****. The original quote included changing out shower/tub faucet handles and pop up stopper, two grab rails in shower and installing a new shower head rail. Mr Rooter was advised in early ******* **** to go ahead and do the work. They came shortly after that and installed the two handrails and the shower head rail. During this visit we asked them about a couple sink issues as well. There was an issue with the sink pop up stopper and that it was not draining properly. It was determined that they had installed the shower head rail approx 10” to low. They returned a few days later and moved the shower head up approx 10”. The resulting holes are still there. We were advised that the handles were on order and they would return in a couple of days to finish the job. During this visit they installed a new drain pop up connector (the original faucets remained this was just the pop up drain connector) and they also installed a P trap under the sink. They issued a new quote to cover this work on ******* *** **** and an additional one on ******* *** ****. The total on these quote came to ******* and ******* respectively. (The total on the 3 quotes would now be ********. On ******* *** **** they issued an overall quote for all above work for a total of ******** (I believe the difference of ******* was due to a seniors discount and advantage plan discount that was applied). I was asked by Mr Rooter to pay this amount at this time even though only a portion of the work had been completed which I did. They advised me at this time that they were still waiting for parts to finish the remaining work. I was advised it would be just a couple of days. I called them the following week and they said they were still waiting for parts. See attached photos and related paperwork.