Business ProfileforStark's Plumbing, Heating & Electrical

The new AC was installed on *** *** ***** Right away we noticed leaking oil on the platform. They came a couple of times & assured us that it wasn't leaking and that it must be leftover residue from the installation. There was always a new area of oil showing.As we used the AC in the summer we realized how loud the vibration was in the basement.They came a couple of times & told us to put more insulation in the basement ceiling & put vibration pucks under the AC unit. We told them the line set is vibrating and it was traveling down the pipe. In the manual, it says to have at least (2) 90deg bends in the lineset before entering the house to specifically reduce vibration. They would not reconfigure their installation. they put in vibration pucks, we tried insulation, we further leveled the unit on the house bracket platform as it was not leveled when they installed it, and we made the base even sturdier than before, it was rock solid.****** **** the vibration in the basement is still very loud. They told us it must be the lineset vibrating the house. They wanted us to drill a bigger hole in the house, yet it was surrounded by spray foam insulation. They visited the house again on **** *** ****. They told us we had to take it off the side of the house brackets and put the base on the ground losing the 12in of suggested clearance on 2 sides. They put in 2 - 90deg bends because they had to with the pad being lower.The vibration is quite a bit less. They are trying to tell us that putting it on the ground rectified the problem, but we believe it was because they put the extra 90deg bend in. They sent a bill for **** and then reduced it to **** after we called and explained to them they should have installed it with the bends in the first place. Now we are losing the suggested clearance for efficiency. This is why we went with a new AC unit originally. Why should we have to pay anything for their poor installation if they would have just followed the manual.