![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMy Weighted Plushies
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
28/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased this plush from this company on Tuesday December 5th 2023. However it took a month to arrive here when shipping was promised as advertised on their website as 2-3 weeks. I also payed for priority shipping from the company and still got scammed as it had no effect on shipping time. The product finally came on January 12, 2024 however when I opened the package, it was not the product advertised on the website. I have contacted them numerous time and have long email strings from them that I can provide as well as receipts of purchased and pictures of the item in question compared to an Authentic one purchased to compare the differences. They have refused to give me a refund by not replying to my email at all when they claim on the website that its 60-day return and 24/7 support which I have had none of at all. On their shopify website their are dozens of reviews from people in my situation that I have screen shots of and links of if needed as well. This is not ok and I have not gotten any support from the company to help with this issue. I have emails proving that they would not be refunding me and have been ignoring any peaceful reconciliation while also lying about shipping which I also have screen shots of if needed. I would ultimately like a refund for this whole ordeal since it is clear they have noCustomer response
28/02/2024
This screen capture recording debunks his return policy in place that forces people to not be able to get a refund and it is BS so I made sure to 100% disprove his policy.Customer response
28/02/2024
This screen capture recording debunks his return policy in place that forces people to not be able to get a refund and it is BS so I made sure to 100% disprove his policy.Customer response
28/02/2024
This screen capture recording debunks his return policy in place that forces people to not be able to get a refund and it is BS so I made sure to 100% disprove his policy.Customer response
28/02/2024
these two links to my video I took disproves him.
**********************************************************************************
**********************************************************************************Initial Complaint
18/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On or about 11/19/ 2023 I placed an order with this company for one of their weighted plushies. I received email confirmation that the order had been shipped on 11/22. I reached out on 12/1/2023 to check on my order status. The shipment had been in Jamaica ** for days with no movement. I was told to keep my eye on the tracking link that my order would be here soon. I reached out again on 12/3/2023, 12/11/2023 and again today. Was told each time that it would arrive this week. Still no movement on the package and the final email today was rude and flippant. I have asked several times for a refund and was told no. Now it is a month later and I have no product and no money back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.