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Complaint Details
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Initial Complaint
26/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of deposit transaction- June 17, 2022 Amount of deposit - $2160.00 The deposit was for a new windshield and gaskets including installation I approved the ordering of the windshield because i was told the windshield in my motorhome was not the right windshield and old windshield could not be installed. I was also told no windshield could be installed until some fibreglass work was done on the area around the windshield. The motorhome was picked up by the autobody shop to complete the fibreglass work and when it was picked up the gentleman was told Prestige would not be installing the new windshield as it was the same size as the one in the motohome. The motorhome could not be driven back to Prestige Window and Doors. Prestige did not call me to inform me of any of this. I was contacted by the **************** on July 18th that my motorhome was ready to be picked up and that the new windshield had not been installed. The old windshield was in the motorhome. When i contacted the Manager of Prestige i was put on speaker phone and the other two people i had been dealing with were in the room. I was not allowed to talk some else was always talking over me. I hung up.I called the co owner of the business on July 20th and he promised he would look into the matter.I received a phone message from the manager on July 21 and she informed me they trying were returning the windshield and if they could i would receive my money back or the portion they received back.I called the manager on July 29 and she told me they were returning the windshield and my credit card would be credited with my deposit less a restocking fee.I have not had any communication from Prestige since July 29 and i do not have a credit on Credit Card.Reciept #*****
Business response
29/09/2022
It was explained to ***** that we would refund her money once we received the credit from *****. We still have not received the credit. Rather than prolonging this any longer we have credited her credit card. We also have informed her that we did so.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.