Business ProfileforAusten Jewellers Ltd.

On 12/31/21, I paid $695.00 plus a ***** shipping fee in ******** dollars (total $578.73 in ******** dollars) for an ammolite cross pendant. It is undisputed that they received my credit card payment for this. The Austen Jewellers guy and I spoke on the phone on 12/30/22, and we agreed that he would ship the pendant on 1/4/22 and text me the ***** tracking number. They did not ship the pendant. Since I did not get a tracking number, I texted them on 1/5/22 about this. They demanded that I send them a photo of my ID (presumably my driver's license) before they would ship the pendant. I told them I would not do this because it was high risk for identity theft and there was no legitimate reason for it. They lied and said customs required this. I get a fair number of international--including ********--shipments, and customs has never required this. They then left a voicemail saying that they required IDs for all purchases greater than $1500--but this purchase is much less than that. They also lied in the voicemail by claiming that customs would not allow packages to be sent to a *** Store, which is my official mailing address. I have gotten many international--including ********--packages at this store without ever having a problem. I then texted them saying that if I did not get a valid ***** tracking number by the end of the day, I would report this as ***** to my credit card company. They then sent me a text with a ***** tracking number. When I put the number into the ***** website, it informed me of the following: "3:47 PM Shipment information sent to *****. 3:50 PM Shipment cancelled by sender." So Austen scheduled a shipment just to get a tracking number to text to me, and then canceled the shipment 3 minutes later. The pendant is still for sale on their website.