Customer ReviewsforFirst Class Roofing & Renovations

This company will refuse to provide a simple quote for roof repair and service on changing broken roof air vent and install a few crack shingles ,instead they will push for replacement of the entire roof-base on -( house is in the hail ZONE ) not the experience. Two people show up, one get in the roof and investigate-( took 40 pictures ), then they sant second person-( sales manager to make a sale for the insurance claim ). Month later Im Still waiting for the quote . ??My roof is already fix by ***** roofing company-( one hour job ). Highly recommend, friendly staff, honest and on time.

Greetings Roman,Unfortunately, we could not assist you with the repair to your roof and do not feel that your review is an accurate representation of your interaction with First Class. When you initially contacted our office, we sent out our technician ****** to perform an inspection of your roof to address a minor repair. During the inspection, ****** noted extensive hail damage to your home. Repairing this damage would have incurred high costs. Rather than quote this work, we sent out ******, an in-house certified hail claim specialist, to assist you in putting forth a hail claim to replace your roof at minimal cost to yourself. When ****** arrived, you were aggressive and abusive towards him. You shouted at him and refused to allow him to respond or explain the purpose of his visit. We have zero tolerance for this type of behaviour towards our staff. For these reasons First Class decided not to move forward with any additional service or direct contact. We are happy to hear that you were able to have your repair request addressed. That said, we have doubt that the 70+ deficiencies recorded in ******** initial report were addressed in such a short time frame.

This was a hail claim project! **************** and attention to detail was a negative experience for me and my neighbors that we referred to this company. Crews had to come back to fix work multiple times that should have been done at a professional level the first time, and even after it was all said and done, it's still not builder grade professional. Items were missed during the ordering process and renovation process that we the home owners had to bring up with them multiple times as they weren't thorough with their process as they had promised in their sales pitch. They wanted the remaining payment of a quote, even though all the work on the quote wasn't completed, which was also against their policy. There wasn't a sense of pride or care in their workmanship and we are embarrased that we referred them to our neighbors as they also had this same experience, if not worse. The worst part of this experience was the lack of communication between their own teams, so it was often that crews weren't told information, or it was relayed wrong. Also, when the work was completed, it wasn't thoroughly inspected with the home owners, which was also promised in their sales pitch. We had to request the inspections to be completed! I believe if the owner of the business saw the work that was done, they would give it a 4 out of 10 score. I sincerely hope that in the future they learn from the negative reviews and experiences that they caused us and our neighbors to endure!

We sincerely regret that you had had a negative experience with your hail claim project. It is our priority to ensure that you are satisfied with the completed work. We apologize for the miss communication between our office and yourself. As noted on the phone today, we would appreciate the opportunity to come and inspect the roof and address any remaining concerns you may have.

Hello,We havent heard back from you. We have tried to reach out multiple times in an attempt to rectify the situation and ensure you are satisfied with the work that has been completed. Your satisfaction is important to us, please do reach out to us to schedule a walk through with our owner, ******. Thank you!

Hi **************** We still havent been able to reach you, however, should you decide to contact us were very much interested in addressing all concerns with the work completed. It is disheartening to our team knowing that your experience with First Class managing your hail claim project did not meet your standards. We would also like to apologize for the miscommunication surrounding your claim and for any promises you felt went unfulfilled. Please feel free to reach out to us and we would be happy to complete a walk around to note all of your concerns, were also willing to send out a third party inspector at our cost to validate that the work completed is up to code. Should any deficiencies be found we would also be more than willing to take care of them at no additional charge to you. Whatever your decision may be, customers such as yourselves teach us how to be better, so please, let us extend our thanks for your valuable feedback. - The First Class Team.