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Find a Location

All-Rite Towing has 1 locations, listed below.

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    Business ProfileforAll-Rite Towing

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Okotoks, AB T1S 0A1
    BBB File Opened:
    26/6/2007
    Years in Business:
    34
    Business Started:
    1/1/1990
    Business Management
    • Pat Miller
    Contact Information

    Principal

    • Pat Miller

    Customer Contact

    • Pat Miller

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    21/06/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    MAY **The vehicle I was driving was seized by police and towed to All-Rite towing. JUNE *- All charges were dismisses and a notice was sent to impound lot to release vehicle JUNE *- I called *** ****. The amount owed was of $*******. JUNE *** *** ** *** **- I have repeatedly requested a invoice be sent to me via email to arrange payment to tow yard so I may get truck out of impound. I have recieved nothing to date. JUNE **- I spoke to same person I have been dealing with entire time. She now states that she will only disclose the amount owed to the Registered Owner although she had done so once already on June * knowing I was NOT the owner. When I asked her why she did not say this in the beginning, she claims she did. That is a lie. I offered to send her the letter I have on June ************************************************************************************************************************** another person I name. She refused. She stated they were closed that day and i would have to wait until the following morning tho their ad clearly states they are open 24/7. She has told me each day that she would email the invoice or have it emailed to me. Each day that has gone bye with me waiting for the invoice she kept telling me she would send has increased by bill by ***** a day. We are on day 5 now. Today, June ** she is refusing to send me a invoice. She is refusing to tell me the amount owing. She is refusing to give me a email address so i can send letter from owner. She says she has to speak with owner on phone. I asked twice if she refused payment from me, she said yes. She has denied anything else that was said. The owner of the vehicle is my mother *****. She loaned her vehicle to me 2 years or more now to use. She is away on holidays in ****** and I have no way of contacting her. She is not due to return to ****** for another week. Hence why I had the authorization letter already. They will not deal with me or accept the letter of authorization.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert A

    1 star

    27/05/2024

    Absolute worst company I've ever come across. Borderline *********. Abysmall service. Damaged my vehicle then laughed about it.

    All-Rite Towing Response

    30/05/2024

    this vehicle was brought in under RCMP direction. It was seized for a 24 hour hold. The customer first called at midnight demanding that his vehicle be released to him. When told we do not do night releases he swore extensively at dispatch and slammed the phone down. He phoned multiple times always using foul disgusting language. The next day he again called after office hours and wanted his car. (even tho he had been told the process to retrieve it.) He was asked how fast he could get to the office and as it was reasonable, day staff stayed after hours to accommodate him. His car battery was dead as the key was jammed in the ignition. Our driver didn't try removing for fear of breaking it. We boosted the car for no charge. He accused us of damaging his vehicle but the police paperwork documents all of the prior damage including what he is claiming. He flew out of the yard, stopped and slammed the gate open. Laid rubber going down the street to the right, giving the middle finger salute, and then burnt a u-turn and went past again, still giving the middle finger salute. During the entire time he was abusive and rude. He then went to social media to slander us everywhere he could think of. This isn't a teenager this is a man in his 30's. Such behaviour is not acceptable and why should everyone else be held accountable for his poor decisions and law b*******. A thirty something man having a temper tantrum is what it amounts to.

    Local BBB

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