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ComplaintsforUrban River Adventures
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Complaint Details
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Initial Complaint
20/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a Glamping experience on March 3. It was booked for July 31. I had them change the date to August 1. This was done March 23. May 31 I got an email stating that they were closing for the summer to expand. I was asked if I wanted a refund or be the first to book next year. I replied that I wanted a refund. They responded ok. June 12, I followed up with an email asking about my refund. They responded stating they got 25% of them done, and mine was scheduled to be done at the end of next week. June 26, I sent another email. June 27, they say they have 50% done. July 1, I sent another email. July 7, I was promised again to get the refund. July 7, I replied back letting them know I was getting concerned. July 12, they replied stating that they hit a certain threshold. They said that I should dispute the transaction with my credit card company. I paid by Visa Debit, so I don’t think I can. July 12, I let them know this. July 17, I emailed again asking for a solution. I have not heard anything from them yet. The amount spent was $261.75
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.