Business ProfileforRed Deer Mitsubishi

This is the worst dealership in ******** if we could give this a negative star we would. We looked at a used vehicle there and when we were trying to lower the price they said that they couldnt lower it anymore as they only had $67 on commission, when asked if they would be able to repair all of the damages in the interior and exterior they said no because of the price. We wanted to think it over but they kept pushing my husband to sign the papers and when asking them if we wanted to opt out of it they said that it would just be easy. After a day of thinking of it we wanted out already as we wanted other things and we had other priorities. We told them right away and they said to come pick up the cheque on Thursday from the downpayment. Well that day came there was no cheque when my husband was picking it up and I had to call them asking about it they said I had to go there when I didnt sign anything because it was just my husband purchasing the vehicle but they wanted me to be there as I was the Decision Maker when I didnt decided on anything. We talked to the ** which she was not very helpful at all I dont even know how she got that job as she doesnt know any customer service it was just all about her and making this deal. I was sick at the time I was talking to the ** and she just lied to us whole time that we were talking as she said that I told her I was a decision maker as soon as she answered the phone when I said I was not. She then kept repeating I had to be there and I told her that I was sick and I couldnt go and we usually dont have time together as he works in the morning and I work in the evening. After the conversation I had to go to the hospital as my blood pressure was so high and that my head and chest was hurting. This dealership has no compassion for their customers it is just making money for them.

******, Thank you for sharing your feedback. We apologize for any inconvenience or misunderstanding you experienced during your recent visit to our dealership.Regarding your concerns about negotiating the price and repairs on the vehicle, we strive to be transparent about our pricing and the condition of our vehicles. We regret if our communication fell short of your expectations in this regard.Regarding the refund of your deposit, we understand there was a miscommunication regarding the *************** process. Once we received your clear request for the refund, we promptly processed it within 48 business hours, as per our policy.We regret if you felt pressured during the purchase process. Our aim is always to provide a comfortable and informed buying experience for our customers, and we apologize if this was not your experience.We take customer feedback seriously and are continually working to improve our processes and customer service. If you would like to discuss this matter further or have any additional concerns, please feel free to contact us directly at ************.Again, we apologize for any inconvenience caused. Thank you for bringing this to our attention.