5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Elaine C
1 star18/06/2024
This is the worst dealership in ******** if we could give this a negative star we would. We looked at a used vehicle there and when we were trying to lower the price they said that they couldnt lower it anymore as they only had $67 on commission, when asked if they would be able to repair all of the damages in the interior and exterior they said no because of the price. We wanted to think it over but they kept pushing my husband to sign the papers and when asking them if we wanted to opt out of it they said that it would just be easy. After a day of thinking of it we wanted out already as we wanted other things and we had other priorities. We told them right away and they said to come pick up the cheque on Thursday from the downpayment. Well that day came there was no cheque when my husband was picking it up and I had to call them asking about it they said I had to go there when I didnt sign anything because it was just my husband purchasing the vehicle but they wanted me to be there as I was the Decision Maker when I didnt decided on anything. We talked to the ** which she was not very helpful at all I dont even know how she got that job as she doesnt know any customer service it was just all about her and making this deal. I was sick at the time I was talking to the ** and she just lied to us whole time that we were talking as she said that I told her I was a decision maker as soon as she answered the phone when I said I was not. She then kept repeating I had to be there and I told her that I was sick and I couldnt go and we usually dont have time together as he works in the morning and I work in the evening. After the conversation I had to go to the hospital as my blood pressure was so high and that my head and chest was hurting. This dealership has no compassion for their customers it is just making money for them.
Red Deer Mitsubishi Response
19/06/2024
******, Thank you for sharing your feedback. We apologize for any inconvenience or misunderstanding you experienced during your recent visit to our dealership.Regarding your concerns about negotiating the price and repairs on the vehicle, we strive to be transparent about our pricing and the condition of our vehicles. We regret if our communication fell short of your expectations in this regard.Regarding the refund of your deposit, we understand there was a miscommunication regarding the *************** process. Once we received your clear request for the refund, we promptly processed it within 48 business hours, as per our policy.We regret if you felt pressured during the purchase process. Our aim is always to provide a comfortable and informed buying experience for our customers, and we apologize if this was not your experience.We take customer feedback seriously and are continually working to improve our processes and customer service. If you would like to discuss this matter further or have any additional concerns, please feel free to contact us directly at ************.Again, we apologize for any inconvenience caused. Thank you for bringing this to our attention.Review from Liliia S
1 star07/03/2024
About our bad experience with Mitsubishi dealership in ********. We are a family from ******* that moved to ****** not to long ago, our English was pretty poor when we decided to buy a car. We reached out to Mitsubishi Dealership in ******** and they acknowledged that we did not speak English well, and they were super polite, high quality customer service and with a lot of respect. We finished buying the car with a full warranty for the next 5 years. Less than a year, Problems started showing up with the car, most of the problems came from manufacturing. The reason we go with buying the new car in credit, so we won't be able to experience any troubles because it's new. But everything went the opposite. Knowing that we have the warranty , we talked to Mitsubishi dealership to fix the problems, but the mechanic, had a bitchy attitude and raised his voice, and didn't let me use a translator for better understanding. Thing is, when we were buying the car, they were nice to us, but when the money was paid, they gave 0 c*** about us. Even though we have a 5 year warranty.It's easy to act like that when we don't understand the language 100%, and thinking we don't know our rights. It is sad ,never expected for things to turn out this way.Red Deer Mitsubishi Response
08/03/2024
Dear ******,
I hope this message finds you well. Firstly, let me express my sincere apologies for the troubles you've faced with your Mitsubishi Outlander at our dealership in ********. I genuinely appreciate you taking the time to share your experience, and I want to assure you that your feedback is of utmost importance to us.
It is disheartening to learn about the issues you encountered with your car shortly after the purchase. I want to extend my sincere apologies for any frustration and inconvenience this may have caused you and your family. We understand that purchasing a vehicle is a significant investment, and it is our responsibility to ensure a smooth and trouble-free ownership experience.
I'm truly sorry to hear about the communication challenges you faced with ************ and the unprofessional behavior you described. This falls far short of the standard of service we aim to provide. Rest assured, I will investigate this matter thoroughly and address it with our team to ensure that such incidents do not occur in the future.
Regarding the language barrier, I understand how important clear communication is, especially when it comes to discussing the repairs and warranty coverage. We are committed to providing a positive and inclusive experience for all our customers, regardless of language proficiency. I will personally ensure that our team receives additional training to better accommodate customers who may require translation services.
I genuinely value your feedback, and I want to assure you that we take these concerns seriously. We would appreciate the opportunity to make things right and regain your trust. Please feel free to reach out to me directly at ************ or by email at ********************* and I would be more than happy to discuss the specifics of your situation and work towards a resolution.
Once again, I apologize for the inconvenience you've experienced. We appreciate your business and hope to have the opportunity to rectify this situation and leave you with a more positive impression of our dealership.
Thank you for bringing this matter to our attention, and I look forward to the possibility of resolving it together.
Sincerely,***********************
General Manager
Red Deer Mitsubishi
************
Review from ANDREW G
1 star16/02/2024
REFUSED TO WARRANTY MY ENGINE SO I LEFT A POOR REVIEW...THEIR GM EMAILED MY BOSS TO TRY TO GET ME TO TAKE IT DOWN. POOR CUSTOMER SERVICE SERVED WITH A SIDE OF HARRASSMENT. I WOULDN'T TRUST THIS DEALERSHIP TO CHANGE MY WIPER BLADES.Red Deer Mitsubishi Response
08/03/2024
Dear ******,
I appreciate you taking the time to share your concerns about your recent experience with our dealership. We take customer feedback seriously and aim to address issues promptly and effectively.
Firstly, I'd like to express my apologies for any frustration you've experienced. I understand that warranty-related matters can be complex and sensitive, and I want to assure you that we are committed to resolving this matter to your satisfaction.
Upon further investigation, it has come to our attention that you work in a fixed operations position at a competitor store. We value your industry knowledge and understand the importance of a smooth warranty process. However, it's crucial to note that warranty claims require proof of regular maintenance. I understand that you were unable to provide the required proof of maintenance for the warranty claim. Our team is more than willing to assist you and guide you through the process to ensure a fair assessment of your claim, but as stated previously, we are unable to proceed without the required maintenance records.
I want to assure you that our intention is not to cause inconvenience or harass any customer. Our team, including the General Manager, is dedicated to providing exceptional customer service and resolving issues amicably.
Sincerely,***********************
General Manager
Red Deer Mitsubishi
************
Review from Nicole T
1 star23/02/2023
Stay away from this place! I took my vehicle there for an out of province inspection, they called doubles on all repairs L&R. My repairs came out to be $3300. I contacted my warranty company who originally recommended this place and after reviewing my invoice hes red flagged this place and will no longer use them for warranty claims due to how fishy theyre business seems to be. I then Took my vehicle to 2 other places for a second opinion and everything on the list they gave me DID NOT have to be repaired. I spoke to ***** about receiving a refund, and hes been dodging my calls since.Review from Kyrsta P.
1 star20/09/2021
Bought my truck through them and it was dropped off with the check engine light on and when inquiring about it was told to take it in and get the codes cleared that it would be fine. We'll it wasn't. I now have to fork over thousands to fix my truck because guess what..... warinty won't cover anything , I am located in a different Province so I can't even insure my truck here because it won't pass inspection which they said they would do and send the paper work with the truck which they didn't. I'm very unpleased but shame on me for giving them another chance to make things right . I only got screwed worse this go around.Red Deer Mitsubishi Response
23/09/2021
Thats too bad we her all approved but i will get that withdrawn asap with the bank she can also contact tish our service manager to get her service issues looked at she will be happy to help
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