ComplaintsforFireplaces By Jack
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Complaint Details
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Initial Complaint
26/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ON NOVEMBER 13TH I HAD MADE AN APPT TO HAVE A FIREPLACE REPAIRED IN ONE OF MY RENTAL PROPERTIES. I HAD CALLED FIREPLACES BY JACK. I WAS THEN CONTACTED BY MY RENTERS SAYING THEY WERE HOME ALL DAY AND HE DIDNT SHOW. I FOLLOWED UP AND MADE ANOTHER APPT AND SAID ANY ISSUES TO CALL ME. AFTER THE VISIT HE TOLD ME HE DIDNT HAVE THE CORRECT THERMOSTAT TO REPAIR IT AND WOULD BE BACK WITH THE CORRECT ONE AND GAVE ME PRICING. I ASSUMED NOW HE HAD BEEN INCONTACT WITH THE RENTERS AND MADE A REPAIR RECOMMENDATION THAT WAS APPROVED IT WOULD BE TAKEN CARE OF. IN JANUARY IT STILL HAD NOT BEEN REPAIRED - MY RENTERS THEN INFORMED ME THAT THE HOUSE HAD BEEN LEFT WITH 2 WIRES HANGING OUT THE WALL AND IF THEY WANTED TO TURN THE FIREPLACE ON TO TOUCH THEM TOGETHER ***** **** *** ******** ** ***. WITH A FOLLOW UP ANOTHER VISIT WAS PERFORMED WHERE THEY LEFT A SWITCH HANGING OFF THE WALL AND CUT A LARGER HOLE IN THE WALL WHICH WAS NOT PART OF THE AGREEMENT. I AGAIN CONTACTED JACK THE OWNER AND HE GAVE ME EVERY EXCUSE WHY IT WASNT REPAIRED 2 MONTHS LATER AND DONE INCORRECTLY TWICE. HE SAID HE WOULD GET THE CORRECT THERMOSTAT AND INSTALL IT. HE LEFT THE AREA A MESS AND BLACK MARKS ALL OVER THE WALL. WHEN I CONTACTED HIM I WAS TOLD I COULD PAY THE BILL OR HE WOULD SEND ME TO COLLECTIONS - WASNT INTERESTED IN DISCUSSING MY CONCERNS AT ALL.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.