Business ProfileforS5 Powersports Inc.

Issue is a dispute on billing for a side by side (OHV) repair. Dropped off in Oct 2024 after it was partially submerged in a puddle, asked to get it running properly. Original business was ****** **********, at some point it was sold to this business. Same individuals involved throughout. Called for an update, was told we were waiting on a fan, estimated $3500 cost. Called for another update, was told they rebuilt the engine. Authorization was not provided for this. After back and forth, shop agreed to drop the labour charges (conversation recorded, summary attached, fault on their behalf admitted). We requested all documentation and were provided what they referenced on the phone as "the original partial work order" under ******, another invoice with multiple parts duplications (admitted to by them in email) ($2765.50) totaling $10+k. While attempting to get confirmation of labor charges dropped in writing, shop claimed a further $1k repair was needed. Finally got them to commit to a price for the repairs in writing. When arranging pickup details (phone conversation), shop changed tactics, said original ****** work order stood, agreement was only for "their engine repair" and the final other repair was presented on separate invoice (including part quoted on original invoice from them). Also sent an email stating all would need to be paid in full or we'd be charged $7/day storage fees (not in any previous documents) and threatened to return machine in a box of parts. Final invoice still incorrectly states KM In and Out. We have also involved RCMP and informed them of the situation as we are not comfortable picking up the machine from them alone at this point. Nothing paid to date.