ComplaintsforSupreme Diesel & Auto Repair Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a work truck motor blow, may 31st 2021 . I towed it to supreme diesel, was told the repairs would take estimated 2 weeks once the new motor arrived. Quoted price $14,708.09 I paid a deposit of 5k to get the work started. Once work was completed much later than 2 weeks after motor arrived. ( Ballpark estimate would be 2-3 months ) I drove the truck 300km before the motor once again blew. I've asked supreme diesel for some dates regarding ( they will not answer my questions or return my emails ) Deposit date ? Engine completion date.? Another 10k deposit date? New Motor failure date? New motor arrival date? What were the total hours quoted on this build? Then truck sent back to supreme diesel to have warranty work done. ( The motor failed due to warranty problem ) 8 months later I'm still without a truck and have been paying a truck rental this whole entire time, so I can keep my small business going. The owner of supreme diesel will not take my calls or answer my emails . Front desk employees continue to tell me the truck is in the shop and that the owner will contact me to resolve any issues. But he never calls or returns emails or calls when I reach out. I've sent supreme diesel emails saying that we need to resolve this and I feel I'm being pushed to the back of the bus. I call supreme diesel almost once a week to discuss progress ect. Nobody will help me and I don't have a ton of money to continue paying truck rentals. To resolve this I personally don't think it's fair that I pay more than 4 months rental fees. (Supreme should have to pay aswell) I want my quoted work completed at no extra costs. And I need to get my truck back into the working Feild. Thanks for your time. Feel free to reach out to me VIA email or call.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.