Share
![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforGeoff's Auto Repair
At-a-glance
Related Categories
Business Details
- Location of This Business
- 262 Cree Rd, Sherwood Park, AB T8A 4G2
- BBB File Opened:
- 20/6/2005
- Type of Entity:
- Corporation
- Number of Employees:
- 5
- Business Management
- Mr. MICHAEL A THORN, Owner
- Contact Information
Principal
- Mr. MICHAEL A THORN, Owner
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
RANDY H
03/10/2023
Geoff's Auto Repair Response
06/10/2023
************** stopped by Geoff's Auto Repair for an oil leak problem.Stated that every mechanic he'd been to he had to *** because they "never did what he said". Recommended an engine shampoo to help diagnose the excessive oil leak he had on his vehicle, he was told that his oil filter housing was needing replacement. He then sourced his own part, he was advised that we don't usually complete work with customer supplied parts as we can not warranty the part. The work was completed at his request and the engine valley was full of oil and gravel so the intake was fully removed from the vehicle and hand cleaned at no charge. ******** was advised to replace his fuel injector o-rings and he refused any further investment in his own vehicle. Intake and fuel rail were reinstalled and customer returned the following day with a fuel leak from said injector o-rings. He said that the injectors never needed to be replaced and was advised that the dirt and gravel surrounding the entire intake would have ended up contaminating the repair and compromising his engine. he returned again with an oil leak from his provided part and was asked to come view the leak with the intake off again that he was not charged for. he left the company waiting approximately 8 hours at which point he came in threatening legal action and claiming that we did things that weren't required. He refused to pay his bill and tried to take his vehicle by way of a tow truck. The company had the vehicle inside still with the intake off. Upon his refusal to pay for any further repairs the intake was reinstalled over his supplied leaking part. He received a judgement against the business because he frankly wasn't worth any more time. Currently he is slandering the company through online review processes and naming the owner directly. Further open legal action is continuing due to his slander and libel.
If you have any question or concerns please contact the company at **********. We strive to provide accurate, and honest work, this customer presented with an agenda to get what he wanted regardless of what a certified automotive tech recommend to him.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.