ComplaintsforExcel Inspections Alberta Ltd
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Complaint Details
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Initial Complaint
01/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi, I recently hired a member from you organization to help do a building inspection in Edmonton AB for a 20-unit apartment building the documents are attached for you review. The inspector failed to look inside the boiler which is at end-of-life stated in the email ***** **** ******** **** *** **********. I wanted to know how to handle the error in the report, can you please provide some guidance? *** ********* ** *** ***** ** *** ******* ******* ************************************************************** ***** **** ***** *** *** ****Business response
11/11/2021
The client has been contacted directly regarding this claim that is without merit.Customer response
12/11/2021
Complaint: ********
I am rejecting this response because: they didn't take pictures inside of the boiler. * **** ******** ******** ** *** **** ********** ****** *** *********** * **** **** ******** *** *********** **** ** *** ****** ***********They also missed noting that one of the units on the lower floor needs to be reinforced with concrete in the inspection report.
Sincerely,
***** *************Business response
15/11/2021
As stated in our previous response these claims are without merit and we have submitted our response directly to the client. Furthermore, the client seems to be failing to disclose he has provided us with a mechanical inspection report on the boiler completed by ******** ********** that states the boiler is in fair condition and does not state anywhere in their report it requires replacement.
We have inspected the boiler on two occasions. The first at our initial inspection in December 2020, and again at the request of the client as a follow up to this claim on November 9, 2021. Our findings remain the same. The boiler does not require replacement. Venting repairs were needed and commented on in our report of December 2020 and upon our inspection of Nov. 9 it appears some modifications to the venting system have taken place. We advised the client these will need to be monitored to be determined if they are effective.
With regards to an issue of a "sinking floor" that we supposedly did not comment on in our inspection of December 2020, we would comment on such a condition if the suite with the issue was accessed and was an issue at that time. Please note we do not access every suite when completing an inspection of multi-family properties. This is in conformance with the standard of practice for commercial properties which does not require every suite to be entered. Rather, a representative amount are accessed to gain an idea of the overall condition of the interiors of the suites. The client asked us to look at the issue when we went back to follow up on the boiler complaint on November 9, 2021 and the property manager advised us that they knew nothing about a floor issue or that we were to have access to the unit to look at it.
We will no longer be corresponding with the client regarding these claims that are without merit.
We will not be providing further correspondence on these issues as they are without merit and we are considering these matters to be closed.
Customer response
16/11/2021
Complaint: ********
I am rejecting this response because:
Sincerely,
***** *************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.