ComplaintsforSunrise Psychology Centre
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Complaint Details
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Initial Complaint
19/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had booked a consultation for my son with sunrise psychology I have previously been a client myself. I made a submission online that I would like to book to see the same councilor as before. The regular councilor I would see does not work with children so I was assigned to someone new. I spoke with her briefly on the phone and made appt. I attended the appt as booked at the synergy building same as before however she was not there. I had a phone call asking if I was coming I stated I did go but she was not there. She told me to read the business card she sent me.. Seriously .... she knew I lived in ******** **** and have attended the office in ******** **** previously. Apparently she is in ********* Edmonton which can be an hour drive for me at that time it is illogical and I would have never booked if she told me. She then told me that she has to charge my credit card as a missed appointment. I showed up! I booked for ******** **** location not edmonton. The solution she gave is a credit that I can use to then claim for one of my kids. I am not going for one session and wasting my benefits. This is truly unfortunate however I feel absolutely sick over getting charged $200 for an appt that I attended. This was miscommunication on her end not mine as I am a client that has repeatedly attended ******** **** location. No contract was signed, no invoice given just charge on my credit card. Your help is appreciated.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.