![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAll Precious Gems & Gold Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought in my wedding ring to be resized on May 2nd. ***** told us the ring would be ready for Thursday, May 4th. I called on Thursday afternoon and ***** confirmed it was ready for pickup. I came in Friday afternoon and ***** had no recollection of who I was or what I had dropped off. He then went to his office and found my ring, he told me he had been too busy to even start on it. I asked him if he could have it ready for the next day and he said he would. The next day, Saturday, my husband went to pick it up and paid the agreed upon price. When I received my ring, the ring was not properly resized and there was a huge gap between the ring bands. I immediately called ***** and asked him what had happened to my ring. He told me that he should have taken apart the rings and sized them both and resaudered them. I agreed and told him I would be in on Monday. I called his store back later because I had decided I didn't trust him any longer to complete the work properly and that I wanted to be refunded and to take my ring elsewhere. But he did not return my call so I wasn't able to tell him that. On Monday I went in and asked for the refund, he told me he would do the work for free and I declined his offer, I wanted another opinion. He told me he rushed thru my repair, that he should have called me to tell me he needed more time and that he was sorry for the inconvenience to me for this. I went to another jeweller nearby, **** ******* in Stony Plain whose Goldsmith informed me that ***** had cut my ring three times and hammered it so hard they were concerned the gold would shatter when they take the rings apart. They estimated that he had caused over $500 worth of damage to my ring. I called ***** to let him know what another professional said about his work and what his mistakes would cost me, he HUNG UP on me mid sentence. Extremely unprofessional!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.