ComplaintsforCross Country Mechanical Ltd
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
27/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I retained this company to pressure test our new Air conditioning system. We had it professionally installed...and needed a top up of coolant and a pressure test. CROSS COUTRY MECHANICAL sent a technician to my home. He added coolant to the system...pressure tested in, and left. Within 5 days..We were out of coolant. All the coolant had gone into the atmosphere, drained out of the system. I called the back , in good faith and asked them to check for leaks or anything that could have caused that issue. The same technician came back..pressure tested the system..told me there must be a leak. I asked him to please repair any leaks. He told me he would, and then he re filled the coolant , pressure tested and left again. SAME ISSUE. The coolant all leaked out. Even his boss told me when I called the office, that he should have never re: filled that coolant without making sure there were not leaks. He did not take the time to do his job properly. He again billed me for the second time . I had them come back a THIRD time. SAME ISSUE. They sent a different technician..and he told me that there were no leaks..filled the coolant and left. Another billing..Over $700.00 each time. The coolant ran out. It became winter..so I left it until now to turn them back on again. I called a different HVAC company. They came to inspect the units...and found SEVEN...7 ..leaks. This company had not tightened the couplings at ANY of the joints where the hoses/pipes meet. They filled the unit..and it is running cool and comfortable. I paid CROSS COUNTRY almost $2000.00 and they released THREE TIMES...refrigerant into the air because they did not do their job. I refused to pay for the coolant the last visit. They are repeatedly sending me invoices. They told me "we did not install it, it is not our fault it is leaking". I PAID THEM TO PRESSURE TEST IT FOR LEAKS. They did not do their job.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
274 - 53432 Range Road
Spruce Grove, AB T7X 3T1
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.