ComplaintsforSt. Albert Chrysler Dodge Jeep Ram Ltd
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Complaint Details
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Initial Complaint
28/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased this used vehicle with undisclosed repair work. After speaking to a manager some of the work was completed except for cracked manifold replacement and also a/c recharge which are apparently to be completed. Once I picked the vehicle back up from the dealership after 2 months of being there I was installing new tires and realized the front right cv axel was missing rendering the 4x4 useless and upon further inspection the front transfer case has a broken support mount. How this vehicle was inspected and passed as roadworthy from this dealership is astonishing. I have reached out to a sales manager and service department and have received no call backs.Initial Complaint
29/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have brought our 2017 Grand Caravan in for tire change and oil change, and upon picking up the vehicle 2.5 hours later we were charged extra $170 dollars, for wheel alignment. The vehicle shows no signs of misalignment prior going into the shop. The vehicle has regular maintainese, no prior issue, and no history of any accidents. The servicing department also try to upsell that there is leak in exhaust pipe which will cost $1500, and our regular mechanic found none. This is a service trap, claim service was done when vehicle owner was not informed and force owner to pay is simply wrong.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.