ComplaintsforProgressive Home Warranty Ltd

• Initial Complaint

  23/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a home in May 2021 with a home warranty provided by ******* and administered by Progressive Home Warranty. Our claim included multiple items, of which only two were approved. Most of the determinations I agree with as it was our fault as homebuyers for accepting the builders promise to make the repairs without notifying home warranty in writing before the first year mark. The portion of the claim determination I disagree with relates to damage from a leaking pipe connected to our steam shower (plumbing and distribution system coverage for two years). Upon identifying the leak, we immediately had a plumber come to the house to repair the leak and we notified the builder. The Construction Performance Guide for New Home Warranty in Alberta specifically states that this is the course of action required by home owners in order to mitigate damage. However, our claim relating to the damage from the leak was denied by Progressive as they stated the was not a warrantable defect as the leak was already repaired. This is the response from our claims rep ***** when we expressed our disagreement with the determination: “For the shower claim item, the leak had already been addressed prior to the claim being submitted, as such the defect was not present at the time the claim was opened and therefore this was determined not covered under warranty. For damages to be covered the issue which caused the damages must have a present defect warrantable under home warranty.”

• Initial Complaint

  15/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, We  moved to a new house in March and discovered some issues related to the materials and labour. We filed claims to Progressive Home Warranty, waited for a month to have the review of these claims, but later on all of them were not approved. There was no on-site inspection done on any items, and the whole decision was made on the basis of images that I attached to claims.  This week we have had a few days of continuous rain, and one of the defects in the claim that was not approved were cracks in the balcony floor and lack of caulking under and around the balcony door. The adjuster did not consider this to be a defect. Now we have a flooded floor inside the house because the water was seeping through the cracks.

• Initial Complaint

  24/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have had to put in multiple claims through progressive new home warranty since purchasing our home in April of 2020. each process has been both frustrating and over 6 months from claim submission to work completed. Most recently we have been dealing with issues in our attic due to improper Vapor barrier installation of home builder causing issues with attic rain in the winter. Claim submitted in January and we still don’t have work completed due to contractors inefficiency. Progressive new home warranty should be held responsible for providing quality contractors to complete work in a timely manner. Waiting months for a contractor to even set up an appointment is unprofessional and they should be held accountable for the contractors they hire to do the work. I’ve had to miss work due to staying home waiting for contractors to show and they never came .

• Initial Complaint

  22/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am insured by progressive insurance and they are refusing to honour my valid claim I have a crack in my foundation and according to Alberta Construction Performance Guide for New Home Warranty in Alberta section 2.5 which states : 2.5 Cast-in-place concrete foundation wall is cracked. Acceptable Performance Condition: Minor cracks resulting from normal shrinkage are acceptable. Cracks in excess of 1/8 inch (3 mm) in width are considered excessive. Warranty Coverage: 1 year for defects in materials and labour. 10 years for structural defects. Claim Response: Concrete walls exceeding the acceptable performance condition shall be rectified. The agent is refusing to send someone out to take a look at it and wants me to send her proof that the crack was due to a deficiency. I don't know how someone can prove that. There is water running into my basement like a river and the crack at some point exceeds the minimum requirement. Attached is a picture of the crack and a copy of the agents response which makes no sense and is unrelated to the issue i have

• Initial Complaint

  08/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My spouse and I purchased a new house on Nov 2, 2020. The house came with new home warranty coverage through Progressive. Since moving into the home, I have had multiple home deficiencies and health and safety issues develop due to construction quality that the new home builder refused to address, so I was forced to contact and initiate a claim with Progressive on May 10, 2021, under the Claim Number: **************. We had claimed for 7 items which just 2 of them have been considered warrantable by Progressive on May 27, 2021. Since that date, tons of phone calls and emails have been exchanged between us and Progressive to address those deficiencies, which have been accepted as warrantable items. Now six months have passed and Progressive still has not fixed the problems, which are getting worse over time. Over six months, we spent lots of time just communicating with them and getting them to fix the deficiencies but all our efforts have been in vain. Since we have claimed, three claim representatives who were working on our file, have been changed including Tricia F**********, Jesse C*****, Becky S******, and those changes just have postponed our repairs. The last time I tried to flow up with Becky S****** I got an automatic email that declares he is not with Progressive anymore!! Progressive has had more than enough time to address and fix my problem but they just did postpone and neglect my claim. We are frustrated dealing with them! My roof condition is getting worse and worse and they don/t care at all. ***** ******** ******* *******, which was determined by Progressive to repair my roof, declares that they are waiting for a new fee approval from Progressive, as their first estimation was not accurate. I don't know for how long we should wait for them to approve the new amount?!? Since Sep 16,2021 Nicholas Z******* who is the file estimator of the roofing company does not respond to his email. I want to get my roof fixed immediately. ******** ******

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