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Find a Location

Insta Auto Solutions has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforInsta Auto Solutions

    Used Car Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    4 Riel Dr. Building A, St. Albert, AB T8N 3Z7
    BBB File Opened:
    12/5/2015
    Years in Business:
    12
    Business Started:
    1/5/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of B1038160 for this business, issued by Alberta Environment

    These agencies may include:

    Alberta Environment

    9915 108 St NW, 10th Floor, Petroleum Plaza South Tower

    Edmonton AB T5K 2G8

    780-4272700

    http://environment.alberta.ca

    Alternate Business Name
    • SJ Auto Fleet Wholesale Inc
    Business Management
    • Canea Zahr, Office Manager
    • Samy Zahr, Owner
    Contact Information

    Principal

    • Canea Zahr, Office Manager
    • Samy Zahr, Owner

    Customer Contact

    • Canea Zahr, Office Manager
    Additional Contact Information

    Fax Numbers

    • (780) 590-0138
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/07/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I purchased a vehicle from insta auto loans in Edmonton. They stated on the inspection signed by their mechanic that it had 48000 kms which was written by the mechanic on May 10. I received the vehicle on May 19th and it actually had 55000 kms. I contacted insta auto to which they replied they would reimburse me 1000$ for being misled.  I had a trade which had an accident on file insta auto was well aware of the accident and I have all texts with them saying they would give me 21800 because of this accident.  So I received the vehicle on May 19th  and was promised 1000$ on May 25th. On June 5th the GM contacts me and pretty much yells at me.that he didn't know about my accident on the trade in ( I have the phone recordings that he did know) and they wont be giving me 1000$. This is 2 weeks later I ask if my trade in was paid he said no and we won't pay unless you sign new documents. At this point I'm paying for 2 vehicles had my first payment come out for the new one and paid my registration. Not in a financial situation to pay for 2 vehicles. Doug called me 7 times that day to threaten me with not paying my trade and saying if I don't want the truck bring it back ( knowing I had already paid on it and registered it.)  oSo isign it and write a review of this company on a Facebook page. The sales manager finds my post and starts replying with my personal information as in my cell number and my banking details. She starts threatening legal action because I wrote a review of my experience and just goes absolutely crazy. I have all the screenshots as well. She calls me stupid posts my phone number what bank I deal with says the owner told her to post it!  I have all screenshots of her behvaiour and all the texts and communications with the dealership as well as recorded phone calls.  This behvaiour from dealerships has escalated over the years to the point they think it's acceptable to harass customers online because of a honest review of my personal experience.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James B

    1 star

    21/08/2023

    So far a horrible experience. Been almost a month dealing with them. Car was supposed to be ready Friday. Saturday was supposed to be delivered. Ignored our text, asking whats up. Called the office. Didnt get a call back on details. Over a week owning the vehicle and still dont have it in our driveway. So not impressed, nor is it acceptable for a professional company to act. More so paying 30k+ for a vehicle. So far I do not recommend. And I feel bad for sending my wife to them. Would not use them again.

    Local BBB

    BBB of Central & Northern Alberta

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