ComplaintsforCanada Leathers

• Initial Complaint

  17/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a leather bag from Canada Leathers situated in ******* over 10 years ago. I sent it to them as per the instructions on their website last January to have the lining repaired which I fully expected to pay for. I received a confirmation from Canada Post that the bag did arrive in their PO box but I never heard from them. They do not answer their phone or respond to the several emails I have sent. At this point I just want the bag back or a replacement bag if they have lost mine. I really don't care if they do the repairs.

  Business response

  19/09/2024

  Better Business Bureau
  
  Dear BBB,

  
  I am writing to inform you that the issue raised by [Customer's Name] has been resolved. After thorough communication, we have come to a mutual agreement that satisfies both parties.
  I appreciate the opportunity to address this matter and ensure a positive experience for our customers. Thank you for your support in facilitating this resolution.
  If you need any further information, please feel free to reach out.

  
  Sincerely,
  Zoraima 
  Office Assistance 
  Canada Leathers Ltd
  

  Customer response

  25/09/2024

  After we filed a complaint with you the company did contact us and we did reach an agreement where they offered to sell us a new bag at half price as the one I sent would be very expensive to repair. They also offered free delivery for both the old and new bag. We accepted the offer and asked for further details on how to pay. One week later they had not responded so we emailed them again asking for an immediate response. They did get back to us right away and sent us a ****** invoice for $166. Which we paid online with a credit card. Given our history with this company we would like to keep this complaint open until we actually receive the bags. Once we do we will contact you and then you can notify the company that the complaint has been resolved. Thank you so much for your assistance in this matter. 

  Customer response

  01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  16/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I wanted to return a wallet and a smart phone pocket and went through the return process with Canada Leathers on the phone. I sent the items through ****** **** on January 5th and according to the tracking number they received them on the 9th of January. They continue to deny that they received anything and they keep telling me that they will look into it and get back to me, which they never do. I have emailed them and phoned them multiple times and they never get back. I even provided them with the tracking number so they could see for themselves that the items were returned but they refuse to cooperate. They will not return my money to me.

  Business response

  23/02/2023

  Hello ***********

  we have spoke with you on the phone. we looked into this and we cannot find nor recall that the parcel has been received by us. this has never happened. It is unfortunate. we advised to please look into Canada post as they should look and track the parcel. it is unfortunate and out of our hands as we are not the sender. Sender should contact ****** **** so please do so. they will refund you the declared value  if they cannot track the items. look into this first please. we would love to help but we dont have the package. 

  Thank you kindly!

  ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩