ComplaintsforVantage Builders Ltd.
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
03/29/2012 *************. amount $17,171.70. Vantage Builders supplied and installed a Decra Roof with a 50 year warranty on my residence. Over the past years roof panels have turned different shades of colors at different rates. I have been patiently dealing with Vantage Builders for approximately the last 4 years for a warranty claim. During this time numerous people have been to my residence to look at the problem, taking pictures and at one point removed 2 panels to send away for analysis.The problem is very noticeable even as far as 1/8 of a mile. I understand Vantage has been trying to get some warranty from the manufacturer for quite some time but are unsuccessful. I understand that the material for my roof was different lot numbers. Vantage is offering to warranty 50% of the cost of the material and labour to replace the roof ( they are willing to do the south facing side only ). It is my opinion, even though it is most noticeable from the south side, is that the complete roof should be done. Doing just the south side will result in one side of the roof being a different color than the other side. The roof was installed using different lot numbers and even though the south side is most obvious now it is hard to believe that only different lot numbers ended up being on one side of the roof. Right now there is at least 1 defective panel on the north side plus the entire ridge cap has to be replaced which will result in the north side having different colors as well.Over the years I re-shingled my roof with asphalt shingles twice and both times did the entire roof not just one side. I have the invoice plus drone video of the roof and would like to bring my information to you for viewing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.