Business ProfileforRamada by Wyndham Abbotsford

On January 26th I checked into the Ramada in Abbotsford. This stay was booked through a 3rd party booking service, Agota. Upon entering our room we were overwhelmed with the smell of cigarette smoke. We put our bags down and as we always do, checked the room for cleanliness. There was dirt and crumbs all over the carpets. The bed were made with soiled linens, and had what appeared to be urine stains scattered all over them. The bathroom was scungy, the tub had black rings around it and every surface was sticky and unclean. There was no phone in the room so we attended the front desk. We told the lady working that the room was very dirty and she gave us keys to another room. I would like to note that she did not seem surprised that we complained. We went to the new room to check its cleanliness. This room also smelled of smoke. The beds were stained and the bathroom had mold growing in the corners of the tub stall. My spouse is severely allergic to mold so we made the choice to leave the hotel. We took pictures in the first room, and collected our belongings. We went back to the front desk and explained that we were not staying. We gave the room keys back and went to a different hotel instead. The hotel is refusing to refund our stay costs of ******. They stated the room was not able to be rented out because we left the bed cover pulled back. (I did that so the cleaning crew could see the stains and fifth and clean accordingly) We are not asking for compensation, simply a refund for the nights we refused to stay in the sordid rooms they supplied. *****, at this time has not been able to secure a refund, and in all honestly this hotel needs to be seen by the health and safety team. I have stayed in lower end hotels before, but have never been faced with conditions so deplorable that I chose to leave. I want to make a point of nothing that the girl working knew the rooms were disgusting and wasn't surprised we left. ****** reviews all state similar experiences.