Business ProfileforRight Move Movers

I booked a move on August 3rd based on information provided by Gary from Right Move Movers. Gary said the charge would be $500 for a small move from Surrey ******* to Vancouver. I asked Gary numerous times to provide a confirmation. I waited till August 15 to receive it my email. On August 20, I wanted to cancel this service and book with another mover Terry. Gary said he would charge me $250 cancellation fee. I stayed with Right Move. On August 31, Victor, who called himself a manager, asked me to pay $845. I didn't understand why such change in price. Victor talked for 1 hr to explain but without prior knowledge nothing Victor said made sense to me. Victor ********** to walk away unless $845 was paid. I felt forced to pay. Another family was moving in the Surrey place later the same day. I signed a contract specifying $155/hr for three movers. I don't have a copy of this contract to know more details. Gary had not mentioned hourly fee for 2 or 3 movers. The move took 3 hrs Move out 1 hr (5-10 min extra due to elevator not being booked) Ride to Vancouver 1 hr Move in 1 hr I called **** to dispute the charge. They asked me to obtain an itemized receipt. I have been asking but have not received my receipt yet. I am still trying to find out what I was charged for in addition to the move itself. Victor mentioned transportation fees to and from location. I had booked a Surrey local company and after the move Gary said there would be no transportation fee for driving to the Surrey location. I don't recall being told much about transportation fee at the time I booked the move. If there were changes to the original booing, I should have been informed in advance so I could make a decision if this move was right for me. I was not granted this right ti be informed and I felt ******* **** * ******* on the moving day. I need help to figure what happened to me and why.