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Find a Location

Mr Rooter Plumbing of the Fraser Valley has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMr Rooter Plumbing of the Fraser Valley

    Plumber
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Abbotsford - 604-853-9598
    Agassiz - 604-792-5404
    Aldergrove - 604-532-7706
    Chilliwack - 604-792--5404
    Haney - 604-460-0208
    Hope - 604-792-5404
    Langley - 604-532-7706
    Maple Ridge - 604-460-0208
    Mission - 604-826-8850
    Pitt Meadows - 604-460-0208
    Fraser Valley - Toll Free 1-866-276-9598
    See all additional business information

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 14/3/1997

    Years in Business: 54

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Mr Rooter Plumbing of the Fraser Valley is licensed and insured for Residentila & Commercial provides services on a wide variety of plumbing and heating needs.

    Products & Services

    Specializing in full service plumbing and drain cleaning. 24 Hour Emergency Service available.

    Business Details

    This is a multi-location business.

    Find a Location

    Mr Rooter Plumbing of the Fraser Valley has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4207 Wright St, Abbotsford, BC V2S 7Y8
      BBB File Opened:
      16/5/1996
      Years in Business:
      54
      Business Started:
      1/1/1970
      Business Started Locally:
      1/8/1995
      Business Incorporated:
      22/8/1995
      Accredited Since:
      14/3/1997
      Type of Entity:
      Corporation
      Alternate Business Name
      • Fraser Valley Plumbing Services Inc.
      • Mr Rooter Plumbing & Drain Cleaning Service
      Related Businesses
      Business Management
      • Janice Van Diermen, Manager
      • Erwin Van Diermen, President/Director
      • Denee Van Diermen, Marketing Specialist
      • Dustin Van Diermen, Manager
      • Erin Briscoe, Office Manager
      Contact Information

      Principal

      • Erwin Van Diermen, President/Director

      Customer Contact

      • Erwin Van Diermen, President/Director
      Additional Contact Information

      Fax Numbers

      • (604) 852-9643
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/09/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Our sewer system back up and we call Mr. Rooter Plumber to come and fix the problem. They came out on tuesday August 3, 2021. They came out and snaked our pipe to dislodge debris in the pipe. They had a camera in which they used to see in the pipe as well ($593.83). 4 Days later our sewer was backed up again, this was a saturday morning. I called them and they said they had no one available until monday to come and fix this despite their advertising stating 24 hour service and the fact that they were just here 4 days previous. So i found **** * *** and they came out and cleared the pipe from a build up of debris (soap scum built up over time) they used a hydroscrub and camera until fully cleaned ($308.23) Despite being a 20 inch belly in our pipes this build up takes years to accumulate. Mr. Rooter overcharged and did not fully clean the pipes properly nor follow up after several call to them. When discussed they refused to refund my money despite not actually cleaning pipes properly.
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sarah M

      2 stars

      11/07/2023

      I only wish I had read the reviews here before booking. Since reading the reviews on over pricing, speaking with acquaintances, and calling around to other local plumbers, I feel I paid a hefty fee for a 30 minute basic bathroom sink unclogging. No cables required. 423$** * ****** **** **** ***** **** *********. Now I know when I asked for a general quote for basic sink clog, they wouldnt give me one. Once they are here and tell the price its more difficult to say no because they already will be charging their show up fee. Lesson learned. Ive been given general local quotes of 150$ less by others today. I went with the big name and paid big.

      Mr Rooter Plumbing of the Fraser Valley Response

      13/07/2023

      We were never notified of any problem with this customers service. After receiving the call we were out the next day and removed a lot of hair from the drain to get it flowing again. We do have 30 day warranties on all drain cleaning, so if the problem persists we would be happy to come back out to clear it.

      Local BBB

      BBB serving Mainland British Columbia

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