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          Additional Information

          Not BBB accredited

          Fraserway RV LP

          View full profile

          This is a multi-location business.

          Find a Location

          Fraserway RV LP has 18 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Fraserway RV LP

              30440 S Fraser Way Abbotsford, BC V2T 6L4

            • Fraserway RV LP

              747 Cliveden Pl Delta, BC V3M 6C7

            • Fraserway RV LP

              536 Kingsview Way SE Airdrie, AB T4A 0B3

            • Fraserway RV LP

              1300 Chief Louis Way Kamloops, BC V2H 1J8

            • Fraserway RV LP

              7818 Hwy 97S. Prince George, BC V2N 6C9

            Headquarters
            30440 S Fraser Way, Abbotsford, BC V2T 6L4
            Email this Business
            BBB File Opened:
            23/7/2007
            Years in Business:
            55
            Business Started:
            28/4/1969
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Partnership
            Alternate Business Name
            • Fraserway RV GP Ltd
            • Four Seasons R.V.
            • Fraserway RV Rentals
            • Four Seasons RV Rentals
            • Fraserway RV
            • Country RV, A Division of Fraserway RV Limited Partnership
            • Fraserway RV Limited Partnership
            • Country RV - North
            • Travelhome - Service
            • Country RV
            • Travelhome the RV Marketplace, A Division of Fraserway RV Limited Partnership
            Business Management
            • Vanessa Epp, Director
            • James Epp, Director
            • Alex Loosdrecht, COO
            • Allison Blouin, National Customer Experience Manager
            Contact Information

            Principal

            • Vanessa Epp, Director
            • James Epp, Director

            Customer Contact

            • Allison Blouin, National Customer Experience Manager
            Additional Contact Information

            Fax Numbers

            • (604) 755-3640
              Primary Fax
            • (604) 527-2060
              Other Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Referral Assistance
            • Vehicle Sales Authority
              208 5455 152 St
              Surrey BC V3S 5
              Phone Number: (604) 575-7255
              https://mvsabc.com
              [email protected]

            Alert

            See What BBB Reports On

            Pattern of Complaint

            Pattern of Complaint:
            As of April 2, 2024, BBB files indicate that this business has a pattern of complaints concerning the following issues:

            Refund / Exchange Issues
            Consumer complained that they were billed after cancelling their extended warranty.

            Contract Issues
            Consumer complained that they were billed after putting their contract on hold.
            Consumer complained that the customer service agents are not helpful.

            Service Issues
            Consumer complained that the business didn’t complete service requirements.

            Billing or Collection Issues
            Consumers complained that they were being billed more than discussed.

            Guarantee or Warranty Issues
            Consumer complained that the business did not follow guarantee procedures.
            Consumers complained that the business didn’t complete repairs as per warranty.

            Repair Issues
            Consumers complained that the business didn’t complete repairs.

            Product Issues
            Consumer complained that the business provided faulty products.
            Consumers complained that the business didn’t complete repairs as per warranty.

            We offered Fraserway RV LP the opportunity to address the above identified patterns and Fraserway RV LP implemented changes in their process to mitigate some common issues raised through consumer complaints. We have also noticed that a number of complaints has dramatically decreased: 

            Product Issues
            Consumer complained that the business provided faulty products.
            Consumers complained that the business didn’t complete repairs as per warranty.

            Refund / Exchange Issues
            Consumer complained that they were billed after cancelling their extended warranty.

            Contract Issues
            Consumer complained that they were billed after putting their contract on hold.
            Consumer complained that the customer service agents are not helpful.

            Service Issues
            Consumer complained that the business didn’t complete service requirements.

            Billing or Collection Issues
            Consumers complained that they were being billed more than discussed.

            However, the following pattern issues remain:

            Guarantee and Warranty Issues
            Consumers complained that the business did not provide repairs based on warranty.

            Repair Issues
            Consumers complained that repairs were not completed.

            Contact Information

            30440 S Fraser Way

            Abbotsford, BC V2T 6L4

            Visit Website
            Email this Business
            (604) 850-1976

            Accreditation

            This business is not BBB Accredited

            Years in Business: 55

            BBB Rating

            B-

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.