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Complaint Details
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Initial Complaint
24/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am writing to file a complaint regarding AAA windows . I purchased doors and windows from this company, and I was assured that the warranty for these products was for 10 years. Unfortunately, the doors are now leaking water through the glass.Upon contacting the company initially, I was informed that the issue would be covered under the warranty. I was instructed to send an email with pictures of the problem, which I did. However, I received no response. I followed up with a second email but still did not receive any reply.When I called the company again, I was told that the doors are not covered under the warranty and that only the windows are. This contradicts the information provided to me at the time of purchase. The company is failing to honor their warranty as stated, and I am seeking assistance in resolving this matter.Business response
03/06/2024
Dear Sir * Madam,<*p>
I am writing in response to **************************'s concern regarding our doors service. Upon review, we have confirmed that this customer did not purchase the ******************** from us. The invoice attached to the complaint pertains to a window purchase, whereas the problem the customer reported concerns the glass in his door. Nevertheless, we made efforts to resolve the issue he brought up. It appears the complaint pertains to a product not acquired through our company. <*span><*p>
We are always willing to assist our customers, and we are happy to help if this customer wishes to engage with us for genuine concerns related to our products and services.<*span><*p>
I apologize for the delay in our response. The additional time was necessary to thoroughly review the customer's details, the services provided, and our follow-up procedures.
<*p>Having now verified the issue, I am writing to address the matter accordingly.<*p>
Thank you for your patience, understanding and continued support.<*p>
***************************<*span><*p>
<*span>AAA Advanced Windows & Doors Ltd.<*span><*p>
Unit*************************************************;
**********, **
Ph. ************
Fax. ************<*span><*p>
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Contact Information
128 2238 Queen St
Abbotsford, BC V2T 0B7
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.