ComplaintsforBlinds Brothers

• Initial Complaint

  27/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  -cellular blind was picked up for cord repair on Oct6, 2021 -person was quite rough when removing blind -didn't wrap it up, took it away loosely -Returned a few days later to install the repaired blind and we both noticed a tear in the blind that wasn't there previously. (Cord repair was sloppily done as well). We were told that the company would figure out how to remedy this ripped blind. -we contacted company 1 week later (Oct 13) since we hadn't heard anything from them -spoke with Tannis (office personnel) and told that Rick or Dave would call back (no response from either in 1 week) -we contacted on Oct19 and again told by Tannis that Rick will call that day (no call back) -we called on Oct. 20 and requested a replacement. We were told that we would pay for the original repair in order to get the blind replaced. We do not want to pay for damaged goods that happened under the care of Blind Brothers.

  Business response

  09/11/2021

  We have resolved this issue 

  the customer will be receiving a brand new blind free of charge  and is already on order 

  it was unfortunate that the blind fell apart due to age but we will replace no charge 

  I hope this helps 

  Customer response

  10/11/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will notify the BBB once I have received the blind and an invoice which reads, 'no balance owing' 
  
  Sincerely,
  
  *** ******

  Customer response

  15/11/2021

  We are waiting for the blind to be replaced and installed in order to close this file.  The company has come to measure to confirm colour of the blind (Monday Nov 1))

  Business response

  03/12/2021

  Hello,

  We have been in touch directly with the consumer at the very beginning and he informed us he retracted his complaint.

  The consumer asked us to repair a 10 year old blind for him and we did. He did not pay for the repair and claimed we ripped the blind. Since we have no way of proving anything we are replacing this very expensive blind for them at the no cost. The repair and the replacement blind is covered by us completely and there is no cost at all to the consumer.

  In future we will take photos before and after any repairs are done. We also have completely stopped the service for repairing this type of blind in future as they age and can become brittle. 

  The consumer is happy.

  Please let us know if there's anything else.

  Thank you.

   

   

  Customer response

  04/12/2021

  
  Complaint: ********
  
  I am rejecting this response because I stated to the company that I will remove the complaint when the damaged blind is installed. This hasn't been remedied as of today.  It is false to say that we, the customers are happy.   We are not only 'claiming that the Blind was damaged while in the care of Blind brothers' but that it indeed was.  Otherwise we would have just replaced it in the first place.  I agree, the company should take pictures before and after, rather than insinuate that we, the customers are being dishonest.  
  
  Sincerely,
  
  *** ******

  Customer response

  15/12/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Our regarding Blinds Brothers has been resolved. The owner came yesterday to intall the blind for us. ****** ****** ** ** *** ** ******** *** ********* ** *** *** ******** ***** ****
  
  Sincerely,
  
  *** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩