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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          Art By Tay

          View full profile
          Location of This Business
          Burnaby, BC V5H 2S1
          BBB File Opened:
          19/5/2020
          Additional Contact Information

          Email Addresses

          Social Media
          Business Categories
          Cooking Classes

          Alert

          See What BBB Reports On

          Alert

          On January 11,  2024, BBB investigated Art By Tay's business practices.  This investigation was prompted by customer reviews and on scram tracker reports. Some consumers allege upon follow up on decorating cooking classes they did not receive, they were not given the refund within the estimated time.  A consumer wrote, "on the day of course I still awaited a response, so I texted again simply asking for a refund as I was no longer confident in this woman. Surprisingly she texted back within 5 minutes saying that a refund will take 10-14 days and she would check the status on the following Monday (2 days after the class). Fast forward to 14 days after the class date and I text her again, asking about the status of my refund as I hadn’t heard from her in 2 weeks"
          Some consumers allege they did not receive the products ordered. The business did reply to the consumer for the refund, "she then sent me a refund on Square pay, and blocked me on Facebook so I could no longer communicate with her. Days after she sent the refund, she reversed the refund so I was charged $60.38 for the cake I never received."
          While other consumers allege receiving the products not advertised.
          The consumers allege Art By Tay does not respond to phone calls or emails requesting for assistance on delivery issues and refund issues.

          On January 26, 2024, BBB also attempted to contact Arty By Tay by calling 778-798-8748 listed on their website. BBB was able to  leave a message but as today we not heard back from the business.

          Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice.

          Contact Information

          Burnaby, BC V5H 2S1

          Visit Website
          (778) 798-8748

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          A

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.