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          Find a Location

          Best Buy Canada Ltd. has 174 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Best Buy Canada Ltd.

              102 425 W 6 Ave Vancouver, BC V5Y 1L3

            • Best Buy Canada Ltd.

              27 32700 S Fraser Wy Clearbrook, BC V2S 2A6

            • Best Buy Canada Ltd.

              90 20150 Langley Bypass Langley, BC V3A 9J8

            • Best Buy Canada Ltd.

              7538 120 St Surrey, BC V3W 3N1

            • Best Buy Canada Ltd.

              2220 Cambie St Vancouver, BC V5Z 2T7

            Business ProfileBest Buy Canada Ltd.

            Electronic Equipment Dealers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            102 425 W 6 Ave

            Vancouver, BC V5Y 1L3

            Visit Website
            (866) 237-8289

            Customer Reviews

            1.05/5

            Average of 173 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            766 complaints closed in last 3 years

            260 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Best Buy Canada Ltd. has 174 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Best Buy Canada Ltd.

                102 425 W 6 Ave Vancouver, BC V5Y 1L3

              • Best Buy Canada Ltd.

                27 32700 S Fraser Wy Clearbrook, BC V2S 2A6

              • Best Buy Canada Ltd.

                90 20150 Langley Bypass Langley, BC V3A 9J8

              • Best Buy Canada Ltd.

                7538 120 St Surrey, BC V3W 3N1

              • Best Buy Canada Ltd.

                2220 Cambie St Vancouver, BC V5Z 2T7

              Headquarters
              102 425 W 6 Ave, Vancouver, BC V5Y 1L3
              BBB File Opened:
              18/12/1990
              Years in Business:
              42
              Business Started:
              1/1/1982
              Alternate Business Name
              • Geek Squad
              • Bestbuy.ca
              • 2ND Turn
              Business Management
              • Robin Weekes, Manager, Customer Care
              Additional Contact Information

              Fax Numbers

              • (604) 453-8116
                Primary Fax

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              766 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/08/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Ordered item online June 10, 2024, it was delivered June 17, 2024. I contacted Best Buy on June 18, 2024 for a return as the item was damaged and not useable. I received a response requesting information which I complied with. No response. June 26, 2024 I reached out again and was offered a partial refund. I declined and requested a return. On June 28 I sent a follow up email. No response. I again reached out and on July 13, 2024 they offered another partial refund. I once again declined on July 14, 2024. No response. On July 25, 2024 I asked the Best Buy customer service representative to put me in contact with their fraud team, and he indicated that this matter would be handled in three business days. It is now July 31, 2024. No response has been received once again, and I have noted that on my account page I am no longer eligible for a return/refund because too much time has passed. Please let this be a cautionary tale for anyone looking at merchandise on Best Buy Marketplace. Their promises of customer satisfaction and support are meaningless. I havent done anything wrong and I am still out $240.
              Read More
              Read 765 More Complaints

              Customer Reviews

              173 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pericles K

              12/08/2024

              Dear CEO,I will make it short:* Bought an I-Pad at ******* store in mid July 2023 * Bought 1 year access to Geek Squad at the same time * Geek squad AUTOMATICALLY renewed their contract with NO AUTHORIZATION for $239.99 + GST on July 14th 2024 * NO AUTHORIZATION WAS GIVEN...written or verbal...none * **** bill shows up on August 1, 2024 with Best Buy charge of $251.99 CAD * August 2nd, visit to store and they claim they can do nothing to refund the charge must call toll free number.* August 2nd, called the number had 90 wait time they called us back.* August 2nd, spoke to agent for over 75 minutes....no supervisor available...repeat, repeat, repeat, same ******** for over an hour...cannot offer refund only prorated refund of $238.05 CAD....Your company charged my **** card with no evidence of AUTHORIZATION. Said they sent an email...REALLY AN EMAIL...WOW...no one replied to or authorized the charge. This is FRAUD---THEFT---STEALING!!!WOW... a trip to the store...2 phone calls over 90 minutes long....for fraudulent charge... WE ARE DONE with Best Buy....By the way why is it virtually impossible to contact any of the senior management by email? Something smells pretty rancid here........Fraud.....Fraud.....Fraud......
              Read 172 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.