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            • MyLens.ca

              9 6344 Kingsway Ave Burnaby, BC V5E 1C5

            Business ProfileMyLens.ca

            Eyeglass Suppliers

            Contact Information

            9 6344 Kingsway Ave

            Burnaby, BC V5E 1C5

            Visit Website
            (800) 946-2266

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            9 6344 Kingsway Ave, Burnaby, BC V5E 1C5
            BBB File Opened:
            15/8/2023
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            23/02/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On February 5, 2024, I placed an online order with MyLens.ca for contact lenses. Order #*****. The full purchase amount was CAD $168.93 which was fully charged to my credit card at the time that I placed the online order. The expected shipping time was 2-7 business days, and the order confirmation noted that I would be advised by email when the product was shipped. By February 11th, I still did not receive any shipping confirmations emails, so I followed up with the company for a status update. On February 12th, I was advised by their *************************** that the product would be received in their warehouse by Thursday, February 15th and would then be shipped to me on a priority shipping basis. By February 20th, I still did not receive any shipping confirmation emails, so I sent a follow up to the company by email. As of February 23rd, the company still has not replied. Additionally, phone calls to their customer support line ***************) are not being answered. I am very concerned that I may have been scammed. I am seeking either:1)Delivery of the product that I ordered, or 2)Immediate refund.
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Debbie R

            04/07/2024

            Ordered contacts for the first time from this company. Received & tried to wear but one box of lenses were defective & tore apart every week even though they were monthly wear. Finally got a complaint # after a few emails, sent them pics & info & then nothing for months. Finally a response from someone who said they were looking into it & again sent more pics and info-pics of faulty box etc & no response. Have sent multiple emails & no customer service! Never again- this has been going on for six months with no resolution!
            Read 1 More Customer Review

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            BBB serving Mainland British Columbia

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