Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Canadian Care Heating & Cooling Ltd. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCanadian Care Heating & Cooling Ltd.

    Furnace Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 26/8/2014

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Canadian Care Services:
    Air Conditioning Install
    Air Conditioning Repair
    Air Conditioning Service
    Air Duct Cleaning
    Boiler Installation
    Boiler Repair
    Boiler Service
    Fireplace Installation
    Fireplace Repair
    Fireplace Service
    Furnace Cleaning
    Furnace Installation
    Furnace Repair
    Furnace Service
    Gas Line Installation
    Heat Pump Installation
    Heat Pump Repair
    Heat Pump Service
    Hot Water Tank
    Tankless Water Heater

    Business Details

    Location of This Business
    218 3993 Henning Dr, Burnaby, BC V5C 6P7
    BBB File Opened:
    27/9/2011
    Years in Business:
    16
    Business Started:
    1/1/2008
    Business Incorporated:
    22/10/2009
    Accredited Since:
    26/8/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Canadian Care Heating Services Ltd.
    Business Management
    • Sam Gilani, President/Director
    • Duncan Lowe, Manager
    Contact Information

    Principal

    • Sam Gilani, President/Director

    Customer Contact

    • Sam Gilani, President/Director
    • Duncan Lowe, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    *************** of Canadian Cares ******************************************* answered my call on 30 Oct 2023 to attend to a technical problem with my hot water as it was taking time to reach the optimal temperature of 120C.He told me that he would schedule for a technician *** the next day (if one was available) to drop by and check the hot water system. He also told me that the technician would fine tune the boiler and hot water tank system and that a one year warranty for the service provided was a guarantee.The next day his technician *** arrived and checked the hot water tank and told me to monitor the system as the ******** might be faulty. He did NOT check the boiler or any other part of the hot water system neither did he tune the hot water system. He took the information he needed to find the **** **** for my hot water tank.As he left, he told he would be in touch when he located the spare parts he needed.I called *************** to report the circumstances but he now refered me to Technician *** to follow up.So far to date, Canadian Cares Heating and Cooling is not responding and this promise of repairs and one year guarantee is misleading. They are NOT honoring their promise after the bills have been paid.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Derek S

    1 star

    29/04/2024

    Greasy sales practices and poor accounting follow up.After showing up 8 hours late for a maintenance appointment, they "tested" the furnace and determined that it was "leaking" and then proceeded to convince my ****** ******* mother in law (**** ******* ****** ******) into having a new furnace installed the next day. This was at 9pm at night, and the work was ordered halted the following morning prior to anything being done.They have yet to provide the results of the testing they performed and continue to send an invoice for the work that was never done. Trying to get in contact with their seemingly nonexistent accounting department has been frustrating, *** * **** ** ****** **** *** *********** **** **** *** **** ********** *********.**** ** ******* ***** ** ********* ********* Look somewhere else for professional service.

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.