Business ProfileforAccents@home Furniture Inc.

I special ordered a sideboard from Accents@Home in October 2021. The order number is 6808. The ******* ** ***** Dark Brown Wood Black Metal base 4 glass cabinet door sideboard. was delivered in January 2022 and I paid for white glove service for proper installation. Since I have owned the sideboard. The top right shelf has collapsed and broke multiple glasses and dishes stored in cabinet. This has happened 3 times and most recent was in April 2023. My husband and I looked closer at sideboard and shelf and we saw there is a defect in the actual shelf and built in pin. The shelf is not rectangle and top right corner is slightly shorter than built in pin and when weight is put on or someone walks by the shelf collapses with the weight of dishes etc. The shelf is not square and does not sit on pins fully and collapses from vibrations of walking by etc. and it keeps breaking items stored inside. I have reached out to customer service at Accents@Home on 3 occasions and I have not yet received a response on the defect product and how to repair. I have reached out on April 27th, May 5th and May 13th.