15 Customer Reviews
Review from Kamran P
1 star29/08/2024
After my recent visit to LifeLab, I tried to find competition or some other lab which will do the blood work. In *************** there is no other option, other than ******************. To file a complaint is another problem. You have to file it with the same company which treated you disrespected and wasted your ******** can arrive at the lab for the blood work 10 minutes before your appointment time. Register yourself. Sit down in the waiting room and watch people coming after you which clearly has appointment time after your appointment time getting ahead of the line getting the blood work done while you are still waiting in the lab for your turn.I watched my name on the screen with the right schedule appointment time to make sure they have registered me and yet they put me on wait while other people went ahead of me whose appointment time was after mine.We definitely need competition for life labReview from HARRY M
1 star16/02/2024
Lifelabs ********** had better do something about their admitting policy. Their waiting room has over ****************************************************** a crowded hallway and the girls behind the counter call next, then your order is processed then you go to the assigned room. There are elderly people standing in the line, some with canes, some with walkers, some with bad backs and it goes on and on. This takes place for 50 minutes before your called. The chairs remain EMPTY in the waiting area. Someone is going to collapse and LIFELABS is going to be sued. I suggest Lifelabs set up a number system much like what is in the ************** at **************************. They have three nurses serving over 25 people at a time with no problem. LIFELABS needs to seriously consider what is happening in **********. Even if you have an appointment you sand in line and the chairs remain empty.Review from mahnaz g
5 stars04/01/2024
I am in ********, **. I make appointment and always I go in ahead of my appt., time. They have great service. Staff are very professional, attentive and friendly. Their online service is quick and thorough. It explains everything. I am very happy with LideLabs.Review from DARRYL J
1 star27/12/2023
Arrived 10 minutes ahead of my booked appointment today (Wed, Dec 27) only to find that the *********************** location was 1.5 hours behind. Waiting area jammed. Very poor. Very unprofessional.Review from Rachel D
1 star07/12/2023
They lost my bloodwork after I paid 80$ for a nurse to come do a home visit. I was told my samples were lost and I would have to do the blood work again. Very poor customer service and very concerning that they are losing blood samples..Review from Bree H
1 star21/06/2023
-Booked an appointment and still had to wait 45 min. -Results from the requisition missing. When an inquiry was made about this no help was provided. I was told to go back to my doctor to get another request .Review from Gerald R
1 star09/05/2023
****** Place...book your appointment someplace else. I am on blood thinners and had my blood tested there. Immediately, after the test I was told "Leave now". The proper protocol is for a patient to sit a few minutes to insure no excessive blood loss.Review from Rory P
1 star06/05/2023
When looking for patient test instructions, the only option was to please contact us so I called them since they didnt have any written instructions through their website. When I called customer support they gave me incorrect information by telling me my test didnt have any food or medication restrictions. After waiting in line at a lifelabs location, I was given a list of restrictions for food and medication restrictions and told they couldnt take the sample now. Patient test instructions should be available online instead of giving out incorrect medical information through customer support.Review from Samantha S
1 star03/03/2023
Really what is the point of the time and effort to make appointments?? We take the trouble to get here on time and yet were still kept waiting. Are they just too greedy, taking too many appointments and then theyre waiting for a room to take us intoReview from Arash D
1 star21/12/2022
Not able to review my result after 5 days of attempts! No response from their support! Terrible!
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