![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTwo Men And a Truck
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I hired them and everything was fine at first then I started to smell alcohol on the movers which I thought was strange because I did not expect movers to be drinking. However, I went to my car which was parked right behind their moving truck and they were using my chair as a holder for their beer. **** damaged my furniture and did not get the items listed on the estimate for example, couch chairs etc… I was charged wrongfully. The original bill was roughly 1,100 and they gave me the discount by only charging me by the estimate with was $900. However, on my estimate their were couches, table, chairs, coffee table, tv, and tv stand which was not taken. The estimate was $900 but the movers did not take all of those things because it didn’t fit, and just by them not taking all those items that was on the estimate it is therefore wrong. **** damaged my furniture. And drinking and driving is against the law, why are they getting away with it? I tried to talk to their boss for 13 days already and he continues to ignore me and I went to their office before on May 2 and he told me it was a serious matter and that he would get back to me but I’ve never talked to him again after that despite me trying for days to get a hold of him. Please help I don’t know what to do.Initial Complaint
22/12/2021
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I utilized this company for a residential move on Dec 16, 2021. They asked for an e-transfer of $1463.96 upfront, which I paid. The actual move provided two movers instead of three so the end of move total that I signed was $1313. I was supposed to get my refund and receipt by next day. Several calls to this agency have resulted in no refund or receipt for the move. Every time I call they promise to deal with it by end of day and call me back. I never get a call back. When I call again to find out where my receipt and refund are, they always say we hope to have it soon. This isn't good enough. It's been a week and I am still without a receipt or refund on the balance.Initial Complaint
13/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company came to move an item in our house and did significant damage to our stairs and walls. I spoke with the receptionist who said that it would take 4 weeks to have someone come fix it. It has been almost 2 months. When I called back she said that the damages are because my husband forced them to keep trying to move the item which is not true. I asked for my money back so that we can fix it ourselves and we were told no. We are delayed with doing our renovations because we are still waiting for them to come fix the problem.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.